Temporary Credit Control Officer – Finance

Temporary Credit Control Officer – Finance 150 150 tcl-admin
Temporary Credit Control Officer – Finance
Contract / Temporary

Portsmouth 5215226

Posted: 14th September 2022 13:08
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  • Pay Rate:

    £11.52 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 5 months

  • Portsmouth,

    PO1 2AL

What's involved with this role:

Temporary Credit Control Officer – Finance

Reference no:  Portsmouth 5215226

Pay Rate: £11.52 per hour PAYE

Expected Start date: 10.10.22

The main purpose of the role is to ensure that income billed to customers through the sundry debtor ledger is collected on a timely basis and that queries are pursued and monitored to ensure prompt resolution.

The successful candidate will be part of a team of 8 working on the collection of income billed through the sundry debtors ledger, which could be invoices raised for a wide range of different council services, such as Licensing fees, Commercial rents, hire of school facilities, professional fees or a variety of different service charges.

Key responsibilities:

  • Ensuring that outstanding monies owed to PCC from our external customers are paid on time and to agreed payment terms
  • Pursue and monitor customer queries to make certain they are resolved as promptly as possible. This may involve liaising with other Council teams as well as external customers.
  • Own area of accounts to manage and this will involve monitoring aged debt reports and telephoning and corresponding with customers to maximise the collection of payment for current and overdue bills.
  • Negotiate and make recommendations on how best to recover or manage outstanding debts.
  • Accurately record the customer billing information onto the computerised recording system.
  • Taking payment over the telephone.
  • Producing monthly reports.


“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:


***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.



  1. Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  2. Experience with accounts receivable packages; knowledge of Oracle accounts receivable would be an advantage
  3. A proven track record in credit control and collections work.
  4. An up to date working knowledge of credit control and collections is essential.
  5. An understanding of financial billing and invoicing procedures is essential.


Skills & Abilities:

  1. To have basic accounting skills and the ability to reconcile customer accounts.
  2. To have excellent interpersonal skills, tactfully able to communicate effectively with a wide range of internal and external customers.
  3. A confident and assertive telephone manner with a professional approach is essential at all times.
  4. To be able to communicate effectively with a range of different types of customer, including individuals and organisations.
  5. Excellent written skills to enable you to write letters and e-mails on a daily basis.
  6. Strong negotiation skills and the ability to resolve challenging or difficult cases is essential to ensure the best possible outcome for PCC and the customer.
  7. ICT Skills: Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.


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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Portsmouth 5215226
Temporary Credit Control Officer – Finance
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: Portsmouth 5215226
Temporary Credit Control Officer – Finance
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

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