Temporary Council Tax Officer / Revenues & Benefits Officer

Temporary Council Tax Officer / Revenues & Benefits Officer 150 150 tcl-admin
Temporary Council Tax Officer / Revenues & Benefits Officer
Catford, London
Contract / Temporary

Lewisham 0006 42DD / 1

Posted: 28th July 2022 14:25
Apply Related Jobs
  • Pay Rate:

    £18.54 per hour PAYE

  • Hours per Week:

    35 Monday – Friday, normal working hours

  • This opening assignment is for 3 months

  • Catford, London,

    SE6 4RU

What's involved with this role:

Temporary Council Tax Officer / Revenues & Benefits Officer

Reference no:  Lewisham 0006 42DD / 1

A week or two in the office, thereafter remote working.

The purpose of the role is to be responsible for the efficient and effective maintenance of the Council Tax Valuation List and collection of revenue in accordance with legislation and the division’s service objectives. Work closely with the Valuation office to maximise the Council’s revenue. Provide in-depth specialist advice to customers, external agencies and colleagues on valuation matters. To provide a high standard of service to the Council's customers.

Key responsibilities:

  • Ensure all action is carried out in accordance with legislative requirements, the Directorate & Divisional Service Plans, Policy requirements and those determined by the Business Rates Manager.
  • Provide advice and respond to enquiries received by letter, in person, on the telephone and electronically to ensure an efficient and effective revenues service.
  • Maintain the Council Tax Valuation List. Process all amendments accurately on the Council’s property database to reflect information received from the Valuation Office in order to maximise the
  • Council’s revenue. Update the details of all schedules received on the relevant excel spreadsheet.
  • Process Schedules, ensuring accurate updating of the Academy Databases with amendments to the properties as advised by the Valuation Office.
  • Manage the creation of new property references using ‘Modulus 11’ to add properties onto Information at work and to provide new BA references to the Valuation Office.
  • Raise Billing Authority reports for any new, deleted, split or merged properties. Address errors or composite indicator issues and valuation list errors. Submit the reports to the Valuation Office electronically, attaching any supporting documentation. Use Microsoft Excel and Access to record
  • Billing Authority report numbers sent to the VOA. Completing reports in compliance with the
  • Valuation Office Submission Standards.
  • For new properties, create a new property reference number (and new street code if applicable) on the Academy system and input these on the system along with the relevant work area code.
  • Add new property records to the information at work system and send unbanded letters to council tax payers to aid collection of council tax until the property is banded. Ensure documents are correctly indexed with new property reference numbers.
  • Reconcile all data, record and retain precise records. Action band reductions and subsequent refunds; calculating credits for any accounts, including manual calculations for benefits, Council
  • Tax Reduction. Ensuring the timely refund of overpayments and calculation of interest payable.
  • Monitor and progress the Valuation Offices No Action Schedules accordingly.
  • Following completion of schedules; re-profile payments, issue letters and refunds and transfer monies between accounts before council tax payers are billed. Action moving in and out of property accounts accordingly and including the award of discount and relief.
  • Establish and maintain excellent working relationships with external bodies particularly the
  • Valuation Office (VO) to maximize collection and on matters concerning; new, amended deleted, split and merged properties, raising BA reports where appropriate.
  • Monitor the VO’s performance against service standards and report on their performance to the Business Rates manager


“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:


***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.


Skills, Knowledge & Experience:

  1. Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  2. Working in a revenues of similar environment
  3. Working to deadlines.
  4. Updating records accurately.
  5. Gathering statistics, monitoring targets and performance.
  6. Managing conflicting priorities under pressure.
  7. Experience of dealing with challenging customers.
  8. High level knowledge of Council Tax and or Valuation work
  9. Knowledge of Council Business and or Business Rates legislation
  10. ICT Skills: Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.


Give yourself the best chance of success - View our CV Tip

Submit Your Application

Thank you for your interested in this job. Please use the form below to apply.

Please note we do not accept applications without a CV.
If you do not have a CV available right now, please click the "No CV?" button above and we will email you a reminder to add your CV to, when you can.

Drop files here browse files ...
If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Lewisham 0006 42DD / 1
Temporary Council Tax Officer / Revenues & Benefits Officer
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

Email Job Reminder

If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: Lewisham 0006 42DD / 1
Temporary Council Tax Officer / Revenues & Benefits Officer
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

    New Search

    Are you sure you want to delete this file?