Temporary Complaints & ME Officer

Temporary Complaints & ME Officer 150 150 tcl-admin
Temporary Complaints & ME Officer
Contract / Temporary

Tower Hamlets RQ683066

Posted: 21st September 2022 10:20
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  • Pay Rate:

    £15.70 per hour PAYE

  • Hours per Week:

    35 Monday – Friday, normal working hours

  • This opening assignment is for 12 months


    E14 2BG

What's involved with this role:

Temporary Complaints & ME Officer   

Job Ref: Tower Hamlets RQ683066   

Pay Rate: £15.70 per hour PAYE   

Role is hybrid and candidate can work from home as much as they choose other than occasions where attendance at the officer is required for a particular reason

To receive representations that serve to challenge decisions made in relation to the homeless applications in accordance with the Council’s duty under Part 7 of the Housing Act 1996, as amended by the Homelessness Act 2002 and carry out an independent review of such decisions, producing a written adjudication on that substantive challenge that serves to consider and supply the full reason for the review decision 

Key Responsibilities: 


  • To produce independent decisions relating to reviews registered under S202 of the 1996 Housing Act challenging the suitability of accommodation provided in accordance with the Council’s statutory duties to homeless applicants and decisions made determining Part VII homeless applications  
  • To determine whether discretion to accommodate pending review should be utilised and whether any late request for review should be accepted  
  • To keep abreast of changes to homelessness and related legislation, the Code of Guidance, statutory instruments, case law and other best practice to ensure that the service operates efficiently and effectively  
  • To make sure the progress and outcome of all reviews are recorded and monitored for trend changes. To oversee the arbitration process, preparing documentation as required.  
  • To carry out all casework for County Court challenges to review decisions, drafting witness statements, liaising with the Council’s Legal Department and attending court  
  • Liaise with applicants and their representatives conducting oral hearing when required.  
  • To be responsible for the production of performance monitoring data including collation of statistical information in relation to reviews, highlighting any gaps or weaknesses in service provision and processes, as well as any training needs to the relevant Team Manager  
  • To contribute to the development and delivery of Council plans and strategies so that targets and performance requirements are met. 
  • To effectively communicate the Council’s duties and policies to customers and partner organisations directly, in writing and through customer information.  
  • To specifically keep up to date with case law and revisions to statutes and guidance governing the suitability of accommodation. To provide expert support, guidance and training to colleagues regarding the matters they must take into account when making offers of accommodation in accordance with the Council’s statutory duties, and any procedural changes which may be required in consequence 

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria: 

  • A detailed knowledge of Part VII of the Housing Act 1996 as amended by the Homelessness Act 2002, Regulations and Statutory Instruments relating to homelessness, and the Homelessness Code of Guidance 2006, and of the Localism Act 2011 as they relate to the allocation of accommodation to homeless households 
  • A detailed knowledge of the statutory instruments, legislation, guidance and caselaw, relating to the allocation of accommodation to homeless household 
  • Extensive experience of conducting complex casework and report writing to a high level 
  • Experience of using workflow and data imaging systems 
  • Excellent standards of literacy and numeracy 

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF. 

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD. 

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application. 

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items: 

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours. 
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this. 
  3. Your availability to work either immediately, or at short notice. 
  4. Please refer to the Role Requirements section above - your CV must address the requirements listed. 


Other preferable/desirable details to include on your CV, if applicable: 

  1. Any local authority/public sector experience 
  2. Any relevant qualifications held or being studied for. 


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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Tower Hamlets RQ683066
Temporary Complaints & ME Officer
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

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Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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Job Ref: Tower Hamlets RQ683066
Temporary Complaints & ME Officer
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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