Temporary Complaints Investigating Officer

Temporary Complaints Investigating Officer 150 150 tcl-admin
Temporary Complaints Investigating Officer
Contract / Temporary

Redcar 1004477913669882

Posted: 4th August 2022 09:35
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  • Pay Rate:

    £17.00 per hour PAYE

  • Hours per Week:

    35-37 Monday – Friday, normal working hours

  • This opening assignment is for 6 months


    TS10 1SP

What's involved with this role:

Temporary Complaints Investigating Officer    

Job Ref: Redcar 1004477913669882

To undertake thorough investigations into complaints made against Adult Care and/or our commissioned services   

Key Responsibilities: 


  • To manage and conduct complaint investigations about Adult Care and ensure they are handled in an effective and timely manner in accordance with the Local Authority Social Services and NHS Complaints Regulations 2009.  
  • To prepare case documentation for each investigation, interview and manage witnesses, producing accurate witness statements, investigation reports and produce timely responses.  
  • Ability to analyse complex information and to make suitable recommendations for improvements. 
  • To work proactively in the dissemination of lessons learned and identify any risks from investigation outcomes to inform future practice improvements. 
  • Have significant experience of working in the sector and have good knowledge of statutory and regulatory functions associated with Adult Social Care.  
  • Ability to interpret, apply and articulate complex regulations/legislation. 
  • To have understanding of and experience in interacting with Adults who have complex needs such as physical and mental health difficulties.   
  • To manage difficult and contentious situations within the complaints arena. 
  • Where necessary to work collaboratively with the NHS, local clinical commissioning group, mental health services, out of hours services, commissioned providers, and GPs to ensure the complainant receives a co-ordinated response.  
  • To support the Assurance and Engagement Lead in the preparation of cases which escalate to the Local Government Social Care Ombudsman assisting the production of case documentation and representation on behalf of Adult Care, as well as assisting with co-ordinating a response to any recommendations issued by the Ombudsman 

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria: 

  • First Degree or equivalent experience in the workplace 
  • Detailed knowledge of Adults Social Care practice 
  • Experience of dealing with complaints in relation to social care 
  • Excellent oral and written skills and ability to write accurate reports 
  • Excellent decision making and organisational skills including the ability to manage workload and priorities 
  • Ability to remain calm and professional when dealing with challenging or difficult situations 
  • Ability to interpret, apply and articulate complex regulations/legislation 


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD. 

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application. 

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items: 

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours. 
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this. 
  3. Your availability to work either immediately, or at short notice. 
  4. Please refer to the Role Requirements section above - your CV must address the requirements listed. 


Other preferable/desirable details to include on your CV, if applicable: 

  1. Any local authority/public sector experience 
  2. Any relevant qualifications held or being studied for. 


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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Redcar 1004477913669882
Temporary Complaints Investigating Officer
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: Redcar 1004477913669882
Temporary Complaints Investigating Officer
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

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