Temporary Complaints & Information Governance Officer-Admin

Temporary Complaints & Information Governance Officer-Admin 150 150 tcl-admin
Temporary Complaints & Information Governance Officer-Admin
Greenwich, London
Contract / Temporary

Greenwich RQ637398

Posted: 22nd July 2022 12:09
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  • Pay Rate:

    £14.84 per hour PAYE

  • Hours per Week:

    35 Monday – Friday, normal working hours

  • This opening assignment is for 3 - 4 months

  • Greenwich, London,

    SE18 6HQ

What's involved with this role:

Temporary Complaints & Information Governance Officer - Admin & Clerical

Reference no:  Greenwich RQ637398

Standard DBS required for this role

A Complaints & Information Governance Officer required to be responsible to Head of Complaints, IG and DMT Support.

  • To be responsible for dealing effectively with the corporate complaints, statutory social care complaints, Ombudsman and Information Commissioner’s Office enquiries, Freedom of Information and Data Protection Act enquiries, and Member’s Enquiries to the Directorate of Children’s Services
  • To work as part of a team delivering high quality services across the remit of the service having lead responsibility for one or two of the following areas as designated by the Head of Service: Complaints, Freedom of Information, Data Protection - Individual Rights requests and Member’s Enquiries
  • To develop and maintain good relations with service areas and partner agencies
  • To maintain a good working knowledge of the legislation, policies and protocols relevant to the work of the service e.g. Information governance and complaints procedures relevant to Children’s Services
  • To provide an excellent and professional standard of service to all stakeholders, including provision of advice and guidance


Key responsibilities:

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:



  • A levels or equivalent educational standard or equivalent work-related experience in a customer care, complaints, business administration or information governance area



  • Experience of working in at least one of the following specialist areas: FOIA, DPA, Complaints or Member Enquiries
  • Experience of successfully dealing with colleagues and the public, including communicating difficult issues effectively both orally and in writing
  • Experience of working with computer-based systems, in particular Microsoft Excel, e-mail and scanning facilities
  • Experience of facilitating complaint resolution meetings



  • Excellent working knowledge of the Complaints procedures applicable to Children’s Services, Schools, Freedom of Information Act, Data Protection Act and information sharing legislation
  • Demonstrable understanding of the application of confidentiality principles to the area of work
  • Knowledge of records management and retrieval systems and record keeping protocols
  • Knowledge of complaints processes including mechanisms for resolving complaints informally and the use of Alternative Dispute Resolution mechanism.


Skills and Abilities

  • Able to work positively to engage with and understand the needs of a variety of stakeholders, and to challenge where necessary
  • Ability to understand and interpret complex information in order to identify gaps and provide accurate and concise responses
  • Excellent numerical and literacy skills
  • Well-developed oral, written and presentation skills
  • Excellent report writing skills
  • Ability to work with minimal supervision and demonstrate initiative


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
  5. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for
  3. Experience of project management and/or research work and relevant techniques
  4. Experience in writing reports
  5. Experience of undertaking complex investigations.
  6. Excellent problem solving and evaluation skills
  7. Ability to think laterally and to develop creative and innovative solutions allied with an ability to respond to change
  8. Good research skills


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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Greenwich RQ637398
Temporary Complaints & Information Governance Officer-Admin
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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Job Ref: Greenwich RQ637398
Temporary Complaints & Information Governance Officer-Admin
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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