Temporary Civil Enforcement Officer

Temporary Civil Enforcement Officer 150 150 tcl-admin
Temporary Civil Enforcement Officer
St Albans, Hertfordshire
Contract / Temporary

St Albans 5218967

Posted: 9th November 2022 14:45
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  • Pay Rate:

    Up to £14 per hour PAYE

  • Hours per Week:

    37, Monday – Friday, normal working hours

  • This opening assignment is for 4-5 months

  • St Albans, Hertfordshire,

    AL1 3JE

What's involved with this role:

Temporary Civil Enforcement Officer

Reference no: St Albans 5218967

Pay Rate: Up to £14 per hour PAYE

Basic DBS required for this role

A Civil Enforcement Officer is needed to enable residents and visitors to the district to park in a safe and accessible location. 

To carry out patrols of the car parks and streets within the district in accordance with the relevant laws, guidance and policies and always take a customer focused approach and to promote responsible parking through advice, persuasion and education.

Key responsibilities:

  • Patrol designated on and off-street parking places to ensure compliance with parking orders, policies and government legislation and gather evidence using handheld devices where contraventions have occurred.
  • Issue penalty charge notices using handheld devices to vehicles in contravention in accordance with relevant legislation, guidance, and good practice.
  • Record and report defects to surfacing, bay markings, signage or structures within carparks, on street parking places and other parking restrictions.
  • Operate mobile enforcement vehicle when required, fill vehicle with fuel/charge vehicle, carry out vehicle checks and other vehicle safety requirements and record and report any concerns.
  • Inspect all equipment and uniform issued daily to ensure that it can gather accurate evidence, operating effectively, is of an appropriate standard and any defects are reported.
  • Use the handsets and back-office system to ensure that evidence is recorded appropriately.
  • Keep detailed daily records of all activities carried out using pocket notebooks to be an accurate record of events and of a quality which may be used as evidence in appeals.
  • Regularly inspect pay and display machines, signage, and lineage to ensure that they are operating correctly and suitable and sufficient prior to issuing penalty charge notices (and record and report any defects).
  • Carryout minor maintenance to pay and display machines and other equipment as appropriate including but not limited to coin jams, ticket jams and ticket roll changes.
  • Assist the public wherever possible acting as the first point of contact on minor parking enquiries and enforcement matters and act as an ambassador for the district offering assistance and advice to citizens on client services where appropriate.
  • Replace and erect signage and other information relating to parking places or adjacent roads as directed.


“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

Experience, Skills, Knowledge / Technical skills:

  • Must hold or commitment to complete City and Guilds Level 2 Award for Parking Enforcement Officers (or equivalent).
  • Previous experience of civil enforcement.
  • Able to demonstrate ability to communicate effectively and courteously at all levels
  • Recent experience or ability to demonstrate knowledge of producing clear and concise notes, to maintain accurate records and have good attention to detail.
  • Recent experience and commitment to delivering high quality customer care.
  • Recent experience of resolving difficult and confrontational situations.


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
  5. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

Give yourself the best chance of success - View our CV Tip

Submit Your Application

Thank you for your interested in this job. Please use the form below to apply.

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If you do not have a CV available right now, please click the "No CV?" button above and we will email you a reminder to add your CV to, when you can.

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: St Albans 5218967
Temporary Civil Enforcement Officer
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: St Albans 5218967
Temporary Civil Enforcement Officer
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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