Temporary Call Handler / Admin – School Transport Team

Temporary Call Handler / Admin – School Transport Team 150 150 tcl-admin
Temporary Call Handler / Admin - School Transport Team
WINCHESTER
Contract / Temporary

Hampshire 997626

Posted: 14th June 2022 17:34
Apply Related Jobs
  • Pay Rate:

    £12.01 per hour PAYE

  • Hours per Week:

    35-37 Monday – Friday, normal working hours

  • This opening assignment is for 6 months

  • WINCHESTER,

    SO23 9LJ

What's involved with this role:

Temporary Call Handler 

Job Ref: 997626 

Working in the busy Home to School Transport Team (HTST), you will provide front line response to families, schools, transport operators, school escorts and the general public with regard to various Home to School transport enquiries. You will be required to understand and be familiar with specialist processes and systems in order to handle and direct the incoming calls   

Key Responsibilities: 

 

  • Responsible for advising and directing a range of incoming calls, including dealing with complex queries requiring specialist knowledge as they arise.  
  • Aim to provide first time call resolution where appropriate and a customer experience which enhances the reputation of the Home to School Transport service.  
  • Responsible for following specialist policies and protocols so that appropriate information is given to our customers.  
  • Responsible for making preliminary assessments to ascertain callers’ needs,  
  • To operate database systems and run reports as required. 
  • Responsible for deciding when to escalate calls to professional staff. 
  • To operate, view, maintain and/or update client and contact systems ensuring all details are clearly recorded accurately to enable suitable service provision.  
  • To undertake training as required and to provide training to other team members so that knowledge and skills are shared. 
  • To manage relationships within the team and with all customers so that a friendly and supportive manner is demonstrated.  
  • To operate in such a way that the County Council’s commitment to equalities, diversity, Health & Safety and sustainability are embedded in working practice and promoted to others. Be digitally aware and champion the use of cost effective self-service technology options, in order to support the most efficient customer journey/resolution 

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria: 

  • Educated to GCSE level (A-C) or equivalent in English & Maths 
  • Proven strong organisational skills, ability to work calmly under pressure 
  • Have good team working skills and the ability to relate to others pleasantly, promote a positive working culture, offer and receive advice from colleagues and keep calm and polite when working under pressure 
  • Able to demonstrate an ability to communicate clearly, firmly and sensitively both written and orally 
  • Competent in use of IT databases and computer literate 

 

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD. 

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application. 


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items: 

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours. 
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this. 
  3. Your availability to work either immediately, or at short notice. 
  4. Please refer to the Role Requirements section above - your CV must address the requirements listed. 

 

Other preferable/desirable details to include on your CV, if applicable: 

  1. Any local authority/public sector experience 
  2. Any relevant qualifications held or being studied for. 

ALD 

Give yourself the best chance of success - View our CV Tip

Submit Your Application


Thank you for your interested in this job. Please use the form below to apply.

Please note we do not accept applications without a CV.
If you do not have a CV available right now, please click the "No CV?" button above and we will email you a reminder to add your CV to, when you can.

Drop files here browse files ...
If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Hampshire 997626
Temporary Call Handler / Admin - School Transport Team
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

Email Job Reminder


If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.


Job Ref: Hampshire 997626
Temporary Call Handler / Admin - School Transport Team
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

    Are you sure you want to delete this file?
    /