Temporary Business Support Officer/Admin X2- Child Protection

Temporary Business Support Officer/Admin X2- Child Protection 150 150 tcl-admin
Temporary Business Support Officer/Admin X2- Child Protection
Contract / Temporary

Telford & Wrekin RQ628314

Posted: 15th August 2022 14:58
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  • Pay Rate:

    £10.41 per hour PAYE

  • Hours per Week:

    35-37 Monday – Friday, normal working hours

  • This opening assignment is for 1 month

  • Telford,

    TF3 4JA

What's involved with this role:

Temporary Business Support Officer/Admin x 2 -Child Protection

Reference no: Telford & Wrekin RQ628314

Hybrid working arrangement

Standard DBS required

The post-holder will carry out a range of administrative duties within Adults and Children’s Services. The post holder will be required to work within any area covered by the Services as required.

Key responsibilities:

  • Carry out a range of administrative duties including the maintenance of accurate records and systems, relating to the service, including any associated IT systems (e.g. Protocol, CareFirst, Electronic Data Management, Education systems, etc), file destruction, website checks and authoring, data collation and data quality.
  • Input client information on a number of client databases in an accurate and timely fashion, contributing to the completion of statutory returns.
  • Respond appropriately to telephone and face to face enquiries from services users, their families and the general public.
  • Take minutes, collate information and prepare straight forward reports
  • Order stationery and consumables for the Team, ensuring adequate stocks and deal with requests for repairs/maintenance of equipment and the building.
  • Deal with a wide range of enquiries from employees and customers that will require patience, understanding, basic service knowledge and an ability to establish the exact nature of the problem/enquiry.
  • Initiate and process routine correspondence, reports and other documents as directed, to support professionals.
  • Process payments, invoices, checking orders, etc, using appropriate software.
  • Regular contact with finance colleagues in monitoring payments and raising invoices, as required.
  • Safe and Well procedures.
  • Diary management.
  • Arrange meetings and training, collating information relating to invitees and attendees, and minute taking for a wide variety of complex meetings.
  • Attend and participate in relevant meetings.
  • Work in a flexible way that meets the requirements of the service.

“Specific Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

Experience & Knowledge / Technical skills

  • GCSE (Grade A-C) or new grades 4 to 9 in English Language and Mathematics or equivalent.
  • RSA Stage II Typing, or recognised IT qualification or equivalent
  • NVQ Business Administration 3 or equivalent, or working towards it or ability to achieve within agreed timescale
  • Evidence of commitment to continued development both professional and personal
  • Experience of working in a busy office environment.
  • Experience of dealing with the general public.
  • Experience of using systems and databases to retain data
  • Knowledge of client based electronic information systems.
  • Use of word processing systems.
  • Good understanding of information sharing and data protection

Skills & Abilities

  • Ability to communicate effectively with service users, carers, colleagues and the public, verbally and in writing.
  • Ability to work unsupervised, as part of a team and under pressure is essential.
  • Ability to demonstrate a high standard of written and verbal use of the English Language.
  • Ability to provide accurate and timely administrative support
  • Excellent minute taking skills
  • Ability to meet travel requirements of the post.
  • Ability to manage and maintain paper and computer data storage systems.
  • Ability to work under pressure
  • Ability to use own initiative, prioritise work on a daily basis and meet deadlines
  • Be prepared to adapt to new situations.
  • Willingness to work in a front facing role in the locality, where the likelihood of contact with distressed/aggressive callers is higher.

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
  5. Please refer to the Role Requirements section above - your CV must address the requirements listed.

Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.


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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Telford & Wrekin RQ628314
Temporary Business Support Officer/Admin X2- Child Protection
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: Telford & Wrekin RQ628314
Temporary Business Support Officer/Admin X2- Child Protection
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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