Temporary Business Support Officer- Admin & Clerical

Temporary Business Support Officer- Admin & Clerical 150 150 tcl-admin
Temporary Business Support Officer- Admin & Clerical
Contract / Temporary

Lewisham 0006 0B4B / 1

Posted: 25th May 2022 09:34
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  • Pay Rate:

    £ 14.19 per hour PAYE

  • Hours per Week:

    35-37 Monday – Friday, normal working hours

  • This opening assignment is for 5-6 months.

  • Catford,

    SE6 4RU

What's involved with this role:


Temporary Business Support Officer- Admin & Clerical

Reference no: Lewisham 0006 0B4B / 1

Basic DBS required for this role

Hybrid working

The post-holder will deliver high-volume, routine administrative tasks within the corporate business support service and provide a comprehensive reception function as required in order to support the effective and efficient delivery of Council services.

Key responsibilities:

  • Receive, sort and distribute incoming and outgoing post (including via electronic systems)
  • File records in an accurate and timely fashion and maintain electronic or paper filing systems
  • Photocopy, fax and scan documents to ensure information can be distributed to intended recipients
  • Collate, print and distribute documents or materials as required
  • Take accurate notes at meetings or other events, ensuring confidentiality is maintained at all times
  • Raise Purchase Orders (PO’s) and process invoices
  • Undertake data collection from a variety of sources to support the provision of management information.
  • Support the organisation of induction and training sessions for new staff (within services and the corporate business support service)
  • Manage routine enquiries from customers via telephone, face-to-face, web or email
  • Maintain and update customer information on systems and databases (including setting up cases)
  • Take payments from customers in accordance with Council financial regulations.
  • Arrange payments to customers via prepaid cards, BACS transfer or other mechanisms in accordance with Council financial regulations.
  • Prepare cases, files and related documents for approval and review
  • Book appointments for customers using the Council’s electronic room booking system
  • Produce and distribute public information materials
  • Book interpretation and translation services as requested (including liaising with provider)

“Specific Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

Experience & Knowledge / Technical skills

  • Educated to at least GCSE level or equivalent or NVQ Level 3 or equivalent qualification or experience in relevant discipline
  • Demonstrable experience of providing a high-quality and comprehensive administrative service, delivering core business processes to agreed performance standards
  • Previous minute taking experience
  • Experience of dealing effectively with the public
  • Experience in handling confidential issues in an effective manner
  • Confident user of ICT packages (Microsoft packages )and core business ICT systems (including but not limited to ICS/ IAS, Meridio)
  • Knowledge of administrative and business support processes
  • Working knowledge of one or more of the core services supported by the relevant business support hub
  • Awareness of financial procedures and regulations
  • Awareness of Health & Safety Regulations
  • A good understanding of good customer contact processes

Skills & Abilities

  • Excellent numeracy and literacy skills
  • Excellent communication skills both verbal and written
  • Ability to deliver a wide range of administrative, business support and customer contact processes
  • Ability to work effectively under supervision, delivering allocated tasks and work priorities within a changing environment to meet deadlines on a day-to-day basis
  • Ability to maintain discretion with dealing with confidential information
  • Ability to prioritise the workload and ensure immediate problems are speedily processed

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Full Driving licence, access to a vehicle or access to means of mobility support.
  5. Please refer to the Role Requirements section above - your CV must address the requirements listed.

Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.


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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Lewisham 0006 0B4B / 1
Temporary Business Support Officer- Admin & Clerical
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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Job Ref: Lewisham 0006 0B4B / 1
Temporary Business Support Officer- Admin & Clerical
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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