Temporary Business Support Officer (Admin and Clerical)

Reference no: ANSA 5224183

Pay Rate: £9.18 per hour PAYE/National Minimum Wage applies

A Business Support Officer is needed to provide reception, clerical and administrative support to the Waste & Street Cleansing, Parks & Grounds and Fleet Services ensuring that administrative processes related to the work of the team are effectively and efficiently delivered.

Key responsibilities:

• Efficient and effective use of information technology relative to the service including MS office applications, IBS systems, bespoke systems, and the internet.
• Maintain data bases, update records, generate work and information reports including the placement of orders, issuing of invoices and responding to external email requests.
• Receive, answer and deal with face-to-face and telephone enquiries from the public, outside organisations and internal clients, to provide accurate information and excellent customer service, referring callers on only where matters require the personal attention of a team member.
• Undertake clerical and administrative duties, predominantly relating to Waste & Street Cleansing, Parks & Grounds and Fleet Services, including management of paperwork for motor-related insurance claims, update of daily work sheets and route risk assessments.
• Ensuring that all correspondence and texts are dealt with promptly and to a high standard of presentation and that service standards are met or exceeded.
• Organise and carry out procedures for ordering and checking financial transactions for the team, including hire of vehicles as required, to ensure that supplies and financial records are maintained efficiently.
• Reconciliation of income, preparation of banking for submission to accounts, accurate input of work costings into the corporate systems including time sheets and holidays.
• Organise meetings and other events involving team members, if required attend, take notes, and arrange and monitor subsequent follow up actions to ensure efficient and timely dispatch of business.
• Engage with service users, including preparation, distribution and analysis of questionnaires relating to the service; and contribution to campaigns and promotions, including planning and assisting in events and the effective delivery of Services.
• Develop and maintain accurate recording systems and a comprehensive filing system, in order to provide efficient and readily-accessible sources of information and accurate statistics.

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

Qualifications:

• Minimum qualification GCSE at grade C and above in English and Maths or equivalent.
• Level 2 RSA word processing or equivalent.

Experience/Knowledge:

• Demonstrable experience of working within an office environment.
• Experience of carrying out administration work.
• Knowledge of current environmental issues and a demonstrable ability to work in a collaborative way with other departments.
• Fluent in Microsoft Office and Oracle.

Skills/Technical skills:

• Effective administration and communication skills (written and oral).
• Ability to work under pressure and to meet deadlines.
• Self-reliance and confidence in difficult confrontational situations.
• Tact and diplomacy in dealing with enquiries by telephone or in person.
• Report writing.
• Flexible attitude and can-do attitude.
• Organisation and attention to detail.
• Effective IT skills.
• Accuracy and speed are required in data inputting.
• Ability to build a rapport with customers.

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.