Temporary Business Support Admin Officer

Reference no:  Telford RQ611772

Standard DBS disclosure is listed as a requirement for this role

The purpose of the role is to carry out a range of administrative duties including the maintenance of accurate records and systems, relating to the service, including any associated IT systems (e.g. Protocol, CareFirst, Electronic Data Management, Education systems, etc), file destruction, website checks and authoring, data collation and data quality.

Key responsibilities:

• Provide support and assistance on recording mechanisms to other workers, also to support mobile working.
• Recommend and contribute to the development of systems and procedures to ensure the effective, efficient running of the support service.
• Deal with a wide range of enquiries from employees and customers that will require patience, understanding, basic service knowledge and an ability to establish the exact nature of the problem/enquiry.
• To initiate and process routine correspondence, reports and other documents as directed, to support professionals.
• Processing payments, invoices, checking orders, etc, using appropriate software.
• Regular contact with finance colleagues in monitoring payments and raising invoices, as required.
• To input client information on a number of client databases in an accurate and timely fashion, contributing to the completion of statutory returns.
• To respond appropriately to telephone and face to face enquiries from services users, their families and the general public.
• Take minutes, collate information and prepare straight forward reports.
• To initiate and process routine correspondence, reports and other documents as directed, to support professionals.
• Processing payments, invoices, checking orders, etc, using appropriate software.
• Regular contact with finance colleagues in monitoring payments and raising invoices, as required.
• Diary management.

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

Qualifications:

1. GCSE (Grade A-C) or new grades 4 to 9 in English Language and Mathematics or equivalent.
2. RSA Stage II Typing, or recognised IT qualification or equivalent.
3. NVQ Business Administration 3 or equivalent, or working towards it or ability to achieve within agreed timescale.

Experience:

• Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
• Experience of working in a busy office environment.
• Experience of dealing with the general public.
• Using systems and databases to retain data

Knowledge:

1. Knowledge of client based electronic information systems.
2. Use of word processing systems. Ability to manage and maintain paper and computer data storage systems.
3. How to produce correspondence and present information.
4. Information sharing and data protection.

Skills & Abilities:

1. Ability to communicate effectively with service users, carers, colleagues and the public, verbally and in writing.
2. The ability to work unsupervised, as part of a team and under pressure is essential.
3. Ability to demonstrate a high standard of written and verbal use of the English Language.
4. Ability to provide accurate and timely administrative support
5. Minute taking skills
6. Ability to meet travel requirements of the post.
7. ICT Skills: Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.