Temporary Business Rates Officer/Financial Administrator

Temporary Business Rates Officer/Financial Administrator 150 150 tcl-admin
Temporary Business Rates Officer/Financial Administrator
Catford, London
Contract / Temporary

Lewisham 0006 4CD7 / 1

Posted: 28th July 2022 13:38
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  • Pay Rate:

    £18.54 per hour PAYE

  • Hours per Week:

    35 Monday – Friday, normal working hours

  • This opening assignment is for 3 months

  • Catford, London,

    SE6 4RU

What's involved with this role:

Temporary Business Rates Officer/Financial Administrator

Reference no:  Lewisham 0006 4CD7 / 1

Hybrid working

Enhanced DBS required for this role

The purpose of the role is to be responsible for the efficient and effective administration, collection and recovery of Business Rates owing to the Council in accordance with financial procedures and statutory regulations.  To prepare cases and represent the Council at court.

To provide in-depth advice and information about Business Rates to customers as required. Assist with the management and monitoring of the Enforcement Agents and other collection agents.  Maximise collection in accordance with Financial Procedures and statutory regulations.  Provide a high standard of service to customers.

Key responsibilities:

  • Execute your duties in accordance with legislative requirements, the division’s Service Plan, policy requirements, financial procedures, the recovery timetable and those determined by your manager.
  • Effectively respond to all enquiries received by letter, telephone, in person (where required) and electronically.
  • Ensure all necessary action is taken to collect revenue efficiently and effectively &
  • process applications for reliefs and other reductions with due regard to internal and external fraud prevention and detection.
  • Ensure all work is carried out in accordance with procedures, agreed time scales and those dictated by legislation.
  • Deal with difficult queries including complaints by correspondence, telephone, face to face (where required) and electronically, ensuring timely, accurate, appropriate responses and suggest remedial action where weakness in service delivery is identified.
  • Submit irrecoverable debt for write off in line with delegated powers, audit requirements and internal procedures.
  • Comply with procedures to maintain an accurate database, fulfill audit requirements, and meet / exceed internal & external accreditations.
  • Undertake proactive work and participate in outreach work to improve collection.
  • Establish effective liaison with external bodies and partners and maintain good working relationships to assist the collection of revenue.
  • 10 Liaise with and instruct the Enforcement Agents and other relevant bodies i.e. Solicitors / Process    Server, on the appropriate course of action to ensure effective revenue collection.  Report to your manager on their performance.


“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:


***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.



  • Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  • Monitoring targets and performance, collating information and analysing statistical data for input into management reports.
  • Working in a debt collection, benefit recovery or similar environment.
  • Dealing with customers enquiries by letter, telephone or in person.
  • Working accurately under pressure within tight timescales.
  • Experience of dealing with challenging customers.
  • Conducting hearings on behalf of the council.
  • Experience of preparing statistical information, interpret legislation, produce reports and respond to complaints.



  • High level knowledge of Business Rates legislation.
  • High level knowledge of issues relating to debt recovery and enforcement.
  • High level knowledge of Court proceedings for the recovery of unpaid revenue.


Skills & Abilities:

  • Excellent communication skills including the ability to liaise with external bodies and represent the council at court.
  • Excellent debt negotiation skills.
  • Excellent administrative and organisational skills.
  • Computer skills to update the council’s records accurately.
  • ICT Skills: Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.


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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Lewisham 0006 4CD7 / 1
Temporary Business Rates Officer/Financial Administrator
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: Lewisham 0006 4CD7 / 1
Temporary Business Rates Officer/Financial Administrator
Client Category: Local Authority

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