- Pay Rate:
up to £16.60 per hour PAYE, depending on experience
- Hours per Week:
35-37 Monday – Friday, normal working hours
This opening assignment is for 2 months
- Cambridge,
CB2 1BY
Temporary Assistant Housing Officer– Housing
Reference no: Cambridge 5235082
Pay Rate: up to £16.60 per hour PAYE, depending on experience.
35-37 Monday – Friday, normal working hours
This opening assignment is for 2 months
City: Cambridge
Enhanced DBS required
On occasions, according to service needs, may be required to work outside of normal office hours.
The post-holder will be responsible for delivering a range of comprehensive tenancy and estate management housing services to Cambridge City Council tenants, leaseholders and residents within a neighbourhood or residents of the Temporary Housing Service and clients of the Housing Support Service.
Responsibilities:
- Responsible for the efficient and effective coordination of letting of void properties in order to achieve the annually set performance targets for reletting properties.
- Liaise with contractors to ensure that empty properties meet the Council’s void specification within timescales and quality standards.
- Ensure new tenants receive assistance at the tenancy sign-up stage eg Housing Benefit applications.
- Responsible for the delivery of the management of individual tenancies, on a day-to-day basis
- Responsible for the prompt processing of garage applications and letting of void garages, to ensure garage void timescales are kept to a minimum.
- Carry out inspections of garages as required, including at the end of a garage tenancy and liaising with internal departments if needed
- Assist tenants/nominees wishing to move in and out of council properties by arranging key handover dates; accompanying tenants/prospective tenants to view empty properties and completing the sign-up process of new tenancies with tenants.
- Process tenancy changes such as joint to sole and sole to joint as well as terminations of tenancy.
- Interview tenants to discuss complex housing management problems to develop solutions by liaising with departments of the Council and external agencies e.g. Safer Communities (ASB), Police, Social Services, child protection conferences etc.
- Consider when in contact with customers, their current or potential entitlement to welfare benefits administered by the Council such as Housing Benefit, Council Tax Reduction etc.
NB: Please feel free to apply to us direct via job[email protected] by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Qualifications:
- 3 GCSE's, Grades A-C, or equivalent including English and Mathematics OR demonstrable experience identified within the section below.
Experience:
- Experience of Housing Allocations, Choice Based Lettings or related work.
- Experience of general office duties including data inputting, typing, record keeping, filing, dealing with general telephone enquiries and written correspondence.
- Experience of working with spreadsheets and databases.
- Experience of analysing data and identifying trends and actions.
Skills & Abilities:
- Good verbal communication and written communication skills.
- Good organisational and time management skills.
- Ability to adopt a methodical and logical approach to dealing with tasks.
- Ability to work effectively in a pressured environment to meet challenging targets.
- Ability to prioritise workloads to meet strict deadlines.
- Ability to produce and maintain accurate case file and system records.
- Ability to communicate clearly, sensitively and effectively with customers with differing needs.
- Ability to liaise with external organisations.
- Ability to work effectively as part of a team.
- Commitment to providing excellent customer service and continuous improvement.
***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.
Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
M.N
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Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.
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Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.
We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.
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