Temporary Assistant Housing Officer – Allocations & Lettings

Temporary Assistant Housing Officer – Allocations & Lettings 150 150 tcl-admin
Temporary Assistant Housing Officer – Allocations & Lettings
LOUGHBOROUGH
Contract / Temporary

Charnwood RQ639506

Posted: 1st August 2022 17:17
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  • Pay Rate:

    £11.49 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 4 weeks

  • LOUGHBOROUGH,

    LE11 2TX

What's involved with this role:

Full Job Title: Temporary Assistant Housing Officer – Allocations & Lettings

Reference no: Charnwood RQ639506

The Role will include office working and home working.

To assist the Allocations and Lettings Team in the smooth running of the Councils Housing Allocations Service and Choice Based Lettings scheme.

To assess the needs of housing applicants according to the Council’s policies and procedures.

To deliver an effective and appropriate service to all service users, fairly and without discrimination.

Duties to include:

  • To carry out all functions associated with Waiting List and Transfer List processes. Assessing applications and change of circumstances, and accurately updating associated IT systems and files.
  • To assist in advertising & short-listing applicants for CBC & RP properties.
  • To record all refusals of offers, updating IT systems and files accordingly and monitoring outcomes
  • To respond to routine correspondence in relation to housing applications and the choice based lettings scheme.
  • To deal with enquiries and to advise clients regarding the housing register, transfers, and allocations. Both by ‘phone or face to face and referring clients to Housing Officers where necessary.
  • To liaise with partners and Registered Providers (RP’s)
  • To provide support to the Housing Needs Team
  • To assist the Housing Allocations Officer in compiling, monitoring and reporting service performance indicators and customer service standards

 

Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

  1. Experience:
    1. Experience of Housing Allocations, Choice Based Lettings or related work.
    2. Experience of general office duties including data inputting, typing, record keeping, filing, dealing with general telephone enquiries and written correspondence.
    3. Experience of working with spreadsheets and databases.
    4. Experience of analysing data and identifying trends and actions.
  2. Skills & Knowledge:
    1. Good verbal communication skills.
    2. Good written communication skills.
    3. Good organisational and time management skills.
    4. Ability to adopt a methodical and logical approach to dealing with tasks.
    5. Ability to work effectively in a pressured environment to meet challenging targets.
    6. Ability to prioritise workloads to meet strict deadlines.
    7. Ability to produce and maintain accurate case file and system records.
  3. Experience of using Microsoft Office including Outlook, Word and Excel and the internet.

 

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

 

Specific Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

  1. Minimum of 12 months recent office administration experience in a similar role, or context and ideally within a public sector organisation
  2. ICT Skills: Strong IT skills including Microsoft packages or equivalent (e.g. G Suite)

 

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Please refer to the Role Requirements section above – your CV must address the requirements listed

Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for

N

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Job Ref: Charnwood RQ639506
Temporary Assistant Housing Officer – Allocations & Lettings
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: Charnwood RQ639506
Temporary Assistant Housing Officer – Allocations & Lettings
Client Category: Local Authority

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