Temporary Accommodation Officer

Temporary Accommodation Officer 150 150 TCLRec
Temporary Accommodation Officer
Contract / Temporary

Leicester TCL 0008 77B4 / 1

Posted: 2nd February 2024 09:12
Apply Related Jobs
  • Pay Rate:

    Up to £14.16 per hour PAYE depending on experience

  • Hours per Week:

    36.75 Monday – Sunday, shifts including weekends

  • This opening assignment is for 2-3 months


    LE2 0JN

What's involved with this role:

Temporary Temporary Accommodation Officer

Reference no: Leicester TCL 0008 77B4 / 1

Pay Rate: Up to £14.16 per hour PAYE depending on experience 

36.75 Monday – Sunday, shifts including weekends 

This opening assignment is for 2-3 months


Office based role 

Enhanced DBS disclosure required


Week 1 - Mon - Wed, 08:00 - 20:15 = 36.75

Week 2 - Mon - Wed, 08:00 - 20:15 = 36.75

Week 3 - Thurs - Sun, 08:00 - 20:15 = 49.00

Week 4 - Thurs - Sun, 20:00 - 08:15 = 49.00

Week 5 - Sat - Sun, 08:00 - 20:15 = 24.50

Week 6 - Cover week = 24.50

Week 7 - Mon - Friday, 12:00 - 20:15 = 41.25

Week 8 - Mon - Wed, 08:00 - 20:15 = 36.75

Week 9 - Thurs - Fri, 12:00 - 20:15, Sat - Sun, 08:00 - 20:15 = 41.00

Week 10 - Thurs - Sun, 20:00 - 08:15 = 49.00

Week 11 - Cover week = 24.50

Week 12 - Mon - Wed, 12:00 - 20:15 = 24.75

To facilitate the operational provision of safe, cost effective and client-centred temporary accommodation at the Centre within the framework of the Council’s Homelessness Strategy.

Key Responsibilities

  • Undertake the admission, interviewing and induction of service users on arrival
  • Maintain routine and confidential records
  • Conduct twice-daily welfare checks on service users
  • Oversee the maintenance and security of the property and ensure that all repairs are reported promptly
  • Undertake general domestic duties e.g. emergency cleaning, laundry and the provision and service of meals, snacks, and beverages
  • Resolve conflict in difficult and sensitive situations, adhering to council policy
  • Deal with emergency situations, involving management as required
  • Maintain discipline, following approved guidelines, including the eviction of service users following Council procedures
  • Undertake administrative processes including report writing and monitoring, and maintain accurate and up to date records using the Microsoft Office package and internal databases
  • Receive and process accommodation charges.

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

**Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.


  • Training in counselling techniques / mental health / substance use (desirable)


  • Knowledge of housing related support
  • Knowledge of administrative processes including:
    • Report writing and monitoring
    • Maintaining accurate and up to date records using the Microsoft Office package and internal databases
    • Processing charges
  • Awareness of current issues affecting the homeless (desirable)


  • Experience in a customer facing role
  • Experience of working with vulnerable individuals with challenging behaviours
  • Experience in the delivery of housing related support

Skills & Abilities:

  • High level of interpersonal and communication skills to deal with customers/service users/members of the public face to face/on the telephone/via e-mail/letter/verbally
  • Able to cope with emergencies and situations of conflict
  • Literate and numerate enough to perform the job tasks


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

Give yourself the best chance of success - View our CV Tip

Submit Your Application

Thank you for your interested in this job. Please use the form below to apply.

Please note we do not accept applications without a CV.
If you do not have a CV available right now, please click the "No CV?" button above and we will email you a reminder to add your CV to, when you can.

Drop files here browse files ...
If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Leicester TCL 0008 77B4 / 1
Temporary Accommodation Officer
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

Email Job Reminder

If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: Leicester TCL 0008 77B4 / 1
Temporary Accommodation Officer
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

    New Search

    Are you sure you want to delete this file?