Temporary CSA / Admin x 10 – Transport Customer Services

Temporary CSA / Admin x 10 – Transport Customer Services 150 150 tcl-admin
Temporary CSA / Admin x 10 – Transport Customer Services
Stratford, London
Contract / Temporary

TL TCL290722

Posted: 29th July 2022 17:47
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  • Pay Rate:

    £12.23 per hour PAYE

  • Hours per Week:

    35 Monday – Friday, normal working hours

  • This opening assignment is for 6 months, likely to be extended

  • Stratford, London,

    E20 1JN

What's involved with this role:

Temporary Customer Service Agent x10 – Transport Services

Job Ref: TL TCL290722

Optional Hybrid working (must have own computer) following 4-week training period in the office

Ten Customer Service Agents are required for first line and follow-up customer contacts by telephone, email, letter and in person. You will respond politely and efficiently to queries spanning payments, bookings, refunds, information, complaints and other enquiries. You will handle both internal and external customer concerns and resolve issues raised if possible as a one stop shop. Where appropriate you will capture, scan, log and record contact details and feedback enabling improvement in service across the company.

Key responsibilities:

  • Provide accurate and relevant information promptly in a warm friendly and personable tone and treat each customer as an individual with the objective of exceeding each customer’s expectations.
  • Deal with public comments effectively and give only disclosable information.
  • Answer all queries as quickly as possible ensuring that the reply is accurate, the tone is friendly, and that the customer’s query is fully answered.
  • Process refunds accurately and in a timely manner.
  • Recognise and use opportunities to promote other services.
  • Adhere to all company and local Group Marketing policies and guidelines.
  • Log and code/categorise each customer contact item.
  • Update frequently asked questions and information on both internal facing knowledge bases and external customer facing knowledge bases.
  • Support the co-ordination of charity collections and busking bookings.

 

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

  • Minimum of 12 months recent experience in a similar role, or context.
  • Excellent communication skills with the ability to deal with people in a polite, helpful and constructive way. Ability to write clear, concise and customer focussed letters and emails.
  • Excellent organisational to cope with a heavy workload and an ability to manage own time to meet challenging deadlines.
  • Customer focussed with ability to take ownership of issues and follow through to a conclusion, to be able to decide what course of action to take with a customer enquiry/complaint/refund.
  • Proven ability to build strong working relationships with colleagues.
  • Basic computer and Internet literacy.

 

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Please refer to the Role Requirements section above - your CV must address the requirements listed.

 

Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.

VW

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: TL TCL290722
Temporary CSA / Admin x 10 – Transport Customer Services
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: TL TCL290722
Temporary CSA / Admin x 10 – Transport Customer Services
Client Category: Local Authority

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