- Pay Rate:
up to £19.93 per hour PAYE, depending on experience
- Hours per Week:
35 Monday – Friday, normal working hours
This opening assignment is for 3 months
- Ealing, London,
Temporary Appeals & Revisions Officer
Job Ref: Ealing 5995
Basic DBS required for this role
To be responsible for and deal with all aspects of the revisions and appeals process, including preparation and presentation of cases to the First tear appeals tribunal and the adjudication of fraudulent cases in accordance with Housing Benefit regulations, Decision Making and Appeals, Local Council Tax Reduction scheme and other relevant regulations.
- Interview / negotiate with claimants and their advisors to obtain further information needed to determine a claim, resolve a request for a revision, an appeal /complaint or resolve an entitlement by telephone, email, letter or appointment.
- Carry out revisions of Housing Benefit, Council Tax Reduction and Discretionary Housing Payments where customer is disputing a decision.
- Prepare and present cases orally by telephone, video link or in person to the Appeals Service, Valuation Tribunal Service or at any location in the United Kingdom on behalf of the council, including complex cases where the appellant may be represented by a solicitor or barrister.
- Investigate and reply to complaints, the Ombudsman, Councillors, MPs, Solicitors, Voluntary bodies, and other enquiries from customers’ representatives relating to Housing Benefit, Council Tax Reduction and Discretionary Housing Payments claims.
- Adjudicate and process fraud investigation cases and to liaise with relevant Department of Work & Pensions as well as Departments within the Council.
“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:
Experience & Knowledge:
- Substantial experience of assessing all types of benefits in a Housing & Council tax support Service, with preferred experience in preparing and/or presenting at Housing Benefit / Appeal Tribunals, Valuation Tribunals or Review Boards.
- Demonstrate specialist knowledge of Discretionary Housing Payments, Housing and Council Tax Benefits regulations and procedures and the ability to keep abreast of changing legislation, and other government benefit schemes.
- A good understanding of welfare reform.
- Possess good verbal communication and presentation skills, to be able to present cases to appeals tribunal, and liaise and have an excellent working relationship with a wide range of people.
- Ability to write clear and concise reports, procedural notes, revision letters and submissions to the tribunal service.
- Possess good analytical skills and to be able to use them on a wide range of issues including making Housing Benefit decisions, monitoring performance and applying discretion.
- Ability to learn and use IT systems to carry out the work of the post (E.g. Northgate, Iclipse, Word, Excel or their replacements).
NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.
If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
- Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
- Please refer to the Role Requirements section above - your CV must address the requirements listed.
Other preferable/desirable details to include on your CV, if applicable:
- Any local authority/public sector experience
- Any relevant qualifications held or being studied for.
Email Job Reminder
If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.
Temp Appeals & Revisions Officer – Benefits / Assessments
Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.
Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.
Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.
We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.
We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.