Telehealth Operative x2

Telehealth Operative x2 150 150 TCLRec
Telehealth Operative x2
Contract / Temporary

S Tyneside 1001500013111841

Posted: 31st August 2023 10:07
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  • Pay Rate:

    £11.39 per hour PAYE

  • Hours per Week:

    35-37 Monday – Friday, normal working hours

  • This opening assignment is for 4-5 months


    NE32 3LE

What's involved with this role:

Temporary Telehealth Operative x2 

Reference no: S Tyneside 1001500013111841 

Pay Rate: £11.39 per hour PAYE    

35-37 Monday – Friday, normal working hours 

This opening assignment is for 4-5 months  


Enhanced DBS disclosure required 

To promote and maintain a high standard of Assistive Technology to Older and Vulnerable residents within South Tyneside. Providing a 24hour 365 day service which meets and exceeds the TSA Standards 

Key Responsibilities: 


  • To receive and answer calls / alerts from Assistive Technology users, contractors, locally based staff, managers and other internal and external bodies, prioritising responses where necessary. 
  • To assess and identify the nature and reason for the call, fostering a rapport and acting to reassure the caller, appreciating that there maybe a degree of impairment or communication difficulties. 
  • To initiate appropriate action e.g. contacting emergency or medical services, key-holder or maintenance services in accordance with guidelines on confidentiality and security, ensuring situations are resolved satisfactorily.  
  • To ensure all physical responses requested are completed within 45 minutes.  
  • To write succinct objective call reports and take the correct reporting action for that customer and call type 

NB: Please feel free to apply to us direct via job[email protected] by quoting the job reference and job title exactly. 

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF 

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity. 

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items: 

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service. 



  • Educated to minimum of GCSE ‘C’ or equivalent in Maths and English Language or demonstrate basic literacy and numeracy skills. 



  • Knowledge of Microsoft Office and typical business software systems and applications which would be required to fulfil a role of this nature, including database systems 



  • Experience of working with a range of Microsoft packages including Outlook, Excel and Word. 
  • Experience in a role requiring provision of a high standard of customer service to the public 


Skills & Abilities: 

  • Strong communication skills in all forms and the ability to empathise with vulnerable customers 
  • Ability to work independently and on own initiative whilst operating as a committed team member.  
  • Ability to cope with competing demands and to prioritise tasks effectively under pressure, whilst maintaining a positive attitude.  
  • Demonstrate ability to learn control software / database packages quickly and effectively. 



Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: S Tyneside 1001500013111841
Telehealth Operative x2
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: S Tyneside 1001500013111841
Telehealth Operative x2
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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