Temporary Technical Support Officer/Administrator

Reference no:  Hillingdon RQ831026

Pay Rate: £13.39 per hour PAYE

Enhanced DBS disclosure is listed as a requirement for this role

Minute taking skills and experience is essential for this role

Delivery of complex technical and core administrative support to teams, meeting performance targets and embedding a culture of “Putting our residents first” where continuous service improvement is maintained. This role is primarily around providing minute taking support to our social care teams for example, safeguarding case conferences, Fostering and Adoption Panel meetings and other high-profile meetings.

Key responsibilities:

• Responsible for delivering complex, routine, and emergency tasks against the technical administrative standards to ensure consistency in maintaining service delivery.
• Deliver a skilled and flexible technical administration support service across the directorates, and to react to peaks and troughs of work in any council location as required.
• To work as part of a multi-disciplinary team responsible for meeting tight deadlines and committed to high standards of customer care.
• Maintain an understanding of the operational workflow processes and linkage with the technical administrative support services.
• Prioritise tasks assigned and escalating any gaps in resourcing to Technical Support Supervisor/Technical Support Co-Ordinator.
• Team meeting organisation and preparation, taking meeting minutes, updating core database systems, being the first point of contact for the team caseload, and managing bring-up/bring forward systems.
• Support operational staff with the use of the case management system with the principal objective of up-skilling staff to self-manage and therefore ensure maximum use of the case management system functionality.
• Where applicable, provide expert case management and document management systems (i.e. ICS Protocol and Civica) knowledge to resolve complex system issues (with support from ICT when required).
• Support Teams with awareness and use of management information to enhance service delivery, including producing management reports that identify outstanding actions requiring operational staff intervention.

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

Qualifications:

1. Minimum 5 GCSE level pass including maths and English, or equivalent.

Experience:

1. Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
2. Experience of supporting a multi-disciplinary team with comprehensive technical administration services (including meeting arrangements, minute taking, and database/system administration)
3. Experience of prioritising high volumes of work effectively and accurately, and to deal with routine matters on own initiative within deadlines.
4. Experience of developing and maintaining good working relationships with clients, senior colleagues and Members of the Council.
5. Experience of dealing sensitively with members of the public in a variety of situations.
6. Experience in managing high volumes of work effectively and accurately, and to deal with routine matters on own initiative within deadlines.

Skills & Abilities:

1. Understanding of Business Improvement (BID) and its implications for the wider team.
2. Ability to use financial systems i.e. Oracle.
3. ICT Skills: Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.