Technical Support Officer/Admin – Property Services

Technical Support Officer/Admin – Property Services 150 150 TCLRec
Technical Support Officer/Admin – Property Services
Guildford, Surrey
Contract / Temporary

Guildford 5247124

Posted: 3rd April 2024 09:51
Apply Related Jobs
  • Pay Rate:

    £15.00 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, 9am to 5.30pm

  • This opening assignment is for 2-3 month

  • Guildford, Surrey,

    GU2 4BB

What's involved with this role:

Temporary Technical Support Officer/Admin – Property Services

Job Ref: Guildford 5247124

Pay Rate: £15.00 per hour PAYE

Hours per week: 37 Monday – Friday, 9am to 5.30pm

Role Length: This opening assignment is for 2-3 month

City: Guildford, Surrey

The purpose of the role is to provide a flexible, specialist administrative function to support the Housing Maintenance Team.

Key Responsibilities:

  • Monitoring job progress in all aspects of the day-to-day repairs, including defaults and inspections.
  • Monitoring the effective performance of the housing maintenance function in relation to Key Performance Indicators (KPIs).
  • Maintaining databases, spreadsheets and electronic filing.
  • Raising orders on Orchard Housing System – Adding high volumes of repair jobs / cyclical works to Orchard passed over by RATS, Surveyors team and the depot. Currently variable.
  • Administer the New door entry systems in place across number of blocks, including managing the process of setting up new key fob access.
  • Assisting to manage and monitor the delivery of void property to ensure efficient reporting turnaround and KPIs, providing statistical information for the letting process.
  • Supporting ream with day-to-day administration and correspondence including letters and reports including bulk mailings.
  • Occasionally raising orders as requested on the housing Orchard repairs system and the Council’s procurement system Business World.
  • Completion of Right To Buy (RTB) and leasehold returns accessing accurate property information and submission to Legal.
  • Reviewing compliance inspection reports in relation to communal areas within blocks of flats - raising orders to ensure urgent works such as fire risk or general health & safety are addressed and ensuring facilities management issues are rectified.
  • Effectively deal with and respond to repair enquiries from a cross section of internal officers including Customer Services, Landlord Services, and liaise with appropriate technical and housing staff as required to deliver resolution.
  • Support the Cyclical 5 year external decoration and repair contract in relation to contract administration including property data uploads.


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.


  1. Minimum 5 GCSE Grade 4 / C or equivalent including Maths, English and Science.


Skills & Experience:

  1. Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  2. Extensive experience working in a similar support or specialist system-based role or within a related technical field of support.
  3. Proven ability to understand and comply with legislation and regulations in relation to property management.
  4. Solid understanding of data analysis and experience of dealing with more complex cases and providing multi-disciplinary support
  5. Proven ability to analyse, problem-solve and respond to requests and understanding when to escalate.
  6. Able to provide administrative support to the contract management of specialist contracts such as gas maintenance, electrical compliance programme, Fire Risk assessment and remedial works, Legionella, etc.
  7. Ability to ensure property asset management databases for the Council are legally compliant by promptly and accurately inputting data including health and safety certificates, information & actions relating to gas safety, electrics, legionella, decent homes improvements, asbestos & other property asset data information ensuring the council meets their legislative requirements.
  8. Able to compile technical property information through in depth investigative research for assisting in legal cases such as Disrepair claims, formal complaints, MP and Councillor enquiries. Working closely with relevant officers across Housing and Technical Services and the Customer Resolution Officer.
  9. Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).



  1. Good understanding of property related data including health and safety particularly in relation to gas, electrical, fire, legionella & asbestos compliance.
  2. Good understanding of property management systems or similar and confidence in correctly registering, storing and accessing data.
  3. Good experience/knowledge of housing management/ordering systems and accessing information within those systems.
  4. Ability to accurately investigate issues and provide detailed information without support.


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

Give yourself the best chance of success - View our CV Tip

Submit Your Application

Thank you for your interested in this job. Please use the form below to apply.

Please note we do not accept applications without a CV.
If you do not have a CV available right now, please click the "No CV?" button above and we will email you a reminder to add your CV to, when you can.

Drop files here browse files ...
If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Guildford 5247124
Technical Support Officer/Admin – Property Services
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

Email Job Reminder

If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: Guildford 5247124
Technical Support Officer/Admin – Property Services
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

    New Search

    Are you sure you want to delete this file?