Team Support Officer/ Admin – Home Solutions Team

Team Support Officer/ Admin – Home Solutions Team 150 150 TCLRec
Team Support Officer/ Admin - Home Solutions Team
Contract / Temporary

Cornwall 5246235

Posted: 12th March 2024 14:57
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  • Pay Rate:

    £10.42 per hour PAYE

  • Hours per Week:

    37 Monday - Friday, normal working hours

  • This opening assignment is for 3 months

  • TRURO,

    TR1 3AY

What's involved with this role:

Temporary Team Support Officer/ Admin - Home Solutions Team

Reference no: Cornwall 5246235

Pay Rate: £10.42 per hour PAYE

37 Monday - Friday, normal working hours

This opening assignment is for 3 months


Basic DBS disclosure is listed as a requirement for this role

After initial training this role could be worked in a hybrid way with working both from home and the office. Home working equipment will be provided.  The successful candidate will need to demonstrate that they have the aptitude for home working and are able to work effectively and maintain confidentiality in their home setting. They are required to be resilient and capable to adapting to working in a fast paced and changeable environment, all of which are crucial for this role.

The vacancy of Team Support Officer is be based within the triage team, this team is responsible for assessing eligibility for a disabled facilities grant as and well as providing general advice and support to customers. This team also provides some general administration functions to the wider Cornwall Home Solutions Team, particularly around financial and data processing.

The successful applicant will deliver or assist with a range of tasks including record management, data inputting, responding to general email and telephone enquiries and other administration duties appropriate to the role. The successful applicant will undertake personal workload management whilst also participating in a rota for answering telephone calls from the general public.

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

**Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.


  • 4 GCSEs (A-C), or equivalent, including English and Maths.


  • Experience of providing administrative support within a busy office.
  • Experience of working in a customer focused environment

Skills & Abilities:

  • Good communication skills and be confident in talking with clients.
  • Strong organisation skills and be able to work independently managing your own workload.
  • Must be competent in the use of computers, good with numbers and be able to understand financial information.


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Cornwall 5246235
Team Support Officer/ Admin - Home Solutions Team
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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Job Ref: Cornwall 5246235
Team Support Officer/ Admin - Home Solutions Team
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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