Targeted Tenancy Officer - Housing   

Reference no: Islington RQ778688   

Pay rate £19.39 per hour PAYE   

The role will be office based until training has taken place. Working from home would be considered after this for 2 days per week. Candidate needs to be aware of this and agree to this

The Tenancy Officer - Targeted Tenant Services will be a skilled practitioner in the provision of holistic and person-centred tenancy management services across the borough 

Key responsibilities: 

• A borough-wide duty and emergency tenancy management and casework function, delivering more complex ‘on-the-day’ tenancy services where necessary  
• A Locality-based casework and appointment system to manage non-emergency service requests from tenants, enabling them to maintain their tenancies and thrive. This will include management of lower-level antisocial behaviour, oversight of legal work and other service requests related to the Conditions of Tenancy  
• A range of proactive interventions to identify and address resident needs at an earlier stage – including targeted visits to those at risk of poor outcomes  
• Oversight and management of tenant-related work associated with voids and new lettings  
• Appropriate escalation / de-escalation of cases and seamless handovers within the wider Tenancy Services structure 

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria: 

• An understanding of the issues facing people who have experienced disadvantages including poor health, unemployment and trauma, and an understanding of how these disadvantages combine to create social exclusion 
• An understanding of housing and other relevant policy and legislation, including housing supply and demand issues and welfare reform 
• An understanding of the network of statutory and non-statutory social and community services and how these may be utilised to support and empower vulnerable people 
• Experience of providing advice or assistance to the public in a customer-facing role, ideally within a housing or support setting 
• Great written and verbal communication skills, with the ability to build strong relationships, networks and achieve results through collaboration 
• Able to undertake risk assessments, develop safety plans and make recommendations about risk and need based on the evidence 
• Able to negotiate service issues effectively across the multiagency partnership at an operational level 

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD. 

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application. 

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF. 

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.