Switchboard Operator / Call Taker x4 – Contact & Control

Switchboard Operator / Call Taker x4 – Contact & Control 150 150 tcl-admin
Switchboard Operator / Call Taker x4 – Contact & Control
Llantarnam Park, Cwmbran
Contract / Temporary

Gwent BL TCL348119

Posted: 12th December 2022 14:47
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  • Pay Rate:

    £11.11 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 5-6 months

  • Llantarnam Park, Cwmbran,

    NP44 3FW

What's involved with this role:

Temporary Switchboard Operator / Call Taker x4 – Contact & Control

Reference no: Gwent BL TCL348119

Pay rate: £11.11 per hour PAYE

NB: Police Vacancy - only for candidates with a minimum of 3 years continuous UK address history. Please note that this vacancy is subject to a strict security vetting procedure

Shift work and bank holiday work is required

To deliver a high quality and effective service at first point of contact in relation to non emergency contacts received through the switchboard line.

Key responsibilities:

  • Operate, answer and initiate telephone calls establishing the nature and the urgency of the callers needs to give appropriate assistance and reassurance.
  • Accept and connect all incoming telephone calls to the appropriate extension, email or Teams message according to agreed standards of service.
  • Receive and relay electronic communications in accordance with Force requirements and policies.
  • General administration and attending meetings and events.
  • Shift work and bank holiday work is required.

 

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

Qualifications:

  • Minimum of five grade A-C GCSE’s (including English) or the equivalent minimum standards, or possess relevant experience.
  • Level 1 Welsh essential (training will be given). Welsh language skills Level 2 and above are desirable.

 

Skills & Experience:

  • Experience of working in a customer service environment is desirable.
  • Must possess excellent customer service technique and keyboard skills.
  • Must be able to demonstrate experience in recording information accurately on an IT system and demonstrate IT literacy skills.
  • Effective communication skills – verbal and written.
  • Ability to remain calm and think about how to best manage the situation when faced with provocation.
  • Ability to think critically about issues and take in information quickly and accurately.

 

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Please refer to the Role Requirements section above - your CV must address the requirements listed.

 

Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.

SC

 

Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

Give yourself the best chance of success - View our CV Tip

Submit Your Application


Thank you for your interested in this job. Please use the form below to apply.

Please note we do not accept applications without a CV.
If you do not have a CV available right now, please click the "No CV?" button above and we will email you a reminder to add your CV to, when you can.

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Gwent BL TCL348119
Switchboard Operator / Call Taker x4 – Contact & Control
Client Category: Police Force

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.


Job Ref: Gwent BL TCL348119
Switchboard Operator / Call Taker x4 – Contact & Control
Client Category: Police Force

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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