Supplier Assurance Manager

Supplier Assurance Manager 150 150 TCLRec
Supplier Assurance Manager
Westminster, London

MPX TCLX 0007 CB34 / 1

Posted: 15th August 2023 16:23
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  • Pay Rate:

    Up to £62,015.00 per annum depending on experience

  • Hours per Week:

    36 Monday – Friday, normal working hours

  • Permanent

  • Westminster, London,

    SW1A 2JL

What's involved with this role:

Supplier Assurance Manager

Reference no:  MPX TCLX 0007 CB34 / 1

Pay Rate: Up to £62,015.00 per annum depending on experience

Hours per week: 36 Monday – Friday, normal working hours


City: Westminster, London

Hybrid working will be considered for the right candidate  

CTC vetting required for this role

Candidates with current CTC clearances will go through their vetting processes, currently this is taking up to 6 months.  If you are already in a contract that potentially is not ending for a few months and this role is of interest, do let us know, we would be happy to discuss further.

This role is responsible for a significant proportion (ie one major supplier contract or several smaller value contracts) of the day to day assurance activities required to deliver (and optimise) multiple 3rd party supplier contracts to approx. 40,000 officers and staff (including delivery of uniform, equipment and services), ensuring that these services comply with legislation, agreed assurance standards and KPIs.

Also, day to day management feeds into the MO11 wide reports that the Supplier Assurance Lead will present to key stakeholders. This role is responsible for managing supplier issues on day to day basis and knowing the contract(s) well enough to do this quickly and use levers when necessary. This role provides leadership to a team of up to 4 Business Assurance Junior Managers, and up to 10 indirect employees.

Key Responsibilities:

  • Accountable to the Supplier Assurance Lead and be in contact with them via telephone/emanl on a daily basis and face to face on a weekly basis.
  • Daily and weekly contact with key suppliers to monitor and manage contract performance against service level agreements and KPIs
  • Weekly and daily contact with direct reports to understand performance and progress and issues.
  • Improve services by contributing to service improvement/innovation activities in the supply chain.
  • Measure performance against Service Level Agreements and KPIs and direct small team to deliver this in various service areas, by implementing and monitoring action or rectification plans where appropriate.
  • Improve customer perceptions of services by building effective strategic relationships with departments and ensuring that they are kept informed and consulted on things that affect them.
  • Key contributor to delivering continuous operational services to approx. 40,000 officers and staff across all business groups, ensuring that our service reflects their needs (including relevant kit, equipment and services) and standards of service are constantly improving
  • Responsible for holding external suppliers to account for performance against KPIs and SLAs. Provide the genuine customer impact of any failures and ensure any service credits charged or action plans are in place.
  • Embracing a culture of data driven decision making and innovation.
  • Reducing risk of reputational damage to MPS through the proactive identification of risks across the directorate and implementation of risk mitigation strategy.


NB: Please feel free to apply to us direct via by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:



  1. Educated to degree level / equivalent professional experience.



  1. Experience of supplier performance management - measuring performance against KPIs and SLAs
  2. Some experience in a commercial or contractual setting to understand the commercial lifecycle and how levers can be used to optimise outcomes
  3. Experience of managing conflicts and issues
  4. Experience of building supplier partnerships
  5. Experience of tracking and managing team to deliver sub plans



  1. Understanding of supplier management frameworks, key performance indicators and dashboards.
  2. Understanding of commercial contract management and how to leverage optimum partnerships.
  3. Understanding of operational policing requirements and how that translates into service delivery.
  4. Knowledge of business assurance activity including business continuity and managing risk.
  5. Understanding of political, legislative and regulatory constraints.
  6. Familiarity with the governance and financial structures or a comparable similar organisation.
  7. Knowledge on health and safety in the workplace.


Skills & Abilities:

  1. Interpreting data driven performance reporting
  2. Data insights and visualisation skills (such as Power MI)
  3. Ability to drive continuous improvement.
  4. Effective conflict and issue resolution.
  5. Excellent stakeholder management skills to work collaboratively with peers across interdependent suppliers and contracts and to build excellent relationships with the supplier.
  6. Excellent all-round communication and change management skills.
  7. Ability to contribute to convincing and cost justifying business cases.
Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: MPX TCLX 0007 CB34 / 1
Supplier Assurance Manager
Client Category: Police Force

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: MPX TCLX 0007 CB34 / 1
Supplier Assurance Manager
Client Category: Police Force

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