Stakeholder Mgmt, Relationship & Engagement Officer/Admin

Stakeholder Mgmt, Relationship & Engagement Officer/Admin 150 150 TCLRec
Stakeholder Mgmt, Relationship & Engagement Officer/Admin
GLOUCESTER, Gloucestershire
Contract / Temporary

Gloucestershire 5248004

Posted: 23rd April 2024 15:34
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  • Pay Rate:

    Up to £17.60 per hour PAYE depending on experience

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 6-7 months

  • GLOUCESTER, Gloucestershire,

    GL1 2TG

What's involved with this role:

Temporary Stakeholder Mgmt, Relationship & Engagement Officer/Admin

Reference no:  Gloucestershire 5248004

Pay rate: Up to £17.60 per hour PAYE depending on experience

Hours per week: 37 Monday – Friday, normal working hours

This opening assignment is for 6-7 months

City: GLOUCESTER, Gloucestershire

The purpose of this role is to lead and provide across the highways portfolio, an effective and responsive first point of contact for a range of enquires and submissions in line with relevant council policies and procedures. The role forms part of a multi-channel, first point of contact service for a variety of internal and external customers, providing a high-quality service across a diverse range of services, that operates across a centralised service area and 4 separate regional management areas. In the role you will need to demonstrate and maintain a political awareness that is critical in understanding the relationships that underpin the organisation and how things are done, ensuring that appropriate service delivery standards and procedures are implemented and maintained.

 

Key responsibilities:

  • Ensure you deliver an efficient, accurate and consistent service that reflects high standards of excellence, both internally and externally across a very broad range of key stakeholders.
  • The service is provided through various channels, both traditional and contemporary with additional support for the Customer and Emergency Service channels that includes phone, email, web-based enquiries, and social media. Ongoing developments in innovation and technology continue to underpin improvements and the way customers and the broader community are serviced.
  • Demonstrate and maintain a political awareness that is critical in understanding the relationships that underpin the organisation and how things are done, ensuring that appropriate service delivery standards and procedures are implemented and maintained.

 

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

Qualifications:

  • Relevant qualifications.

 

Experience:

  • Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.

 

Skills & Abilities:

  • Creative with the ability to ensure that queries are answered effectively, efficiently and in line with the Council’s policies and procedures.
  • Excellent investigative, organisational and communication skills to allow you to prioritise workloads and ensure the high standard of service levels are maintained.
  • A customer-focused nature and outcome driven.
  • Able to build working relationships under demanding and very tight deadlines and targets.
  • Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

 

***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.

 

SC

Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Gloucestershire 5248004
Stakeholder Mgmt, Relationship & Engagement Officer/Admin
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: Gloucestershire 5248004
Stakeholder Mgmt, Relationship & Engagement Officer/Admin
Client Category: Local Authority

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