Social Housing Assessment & Lettings Officer

Social Housing Assessment & Lettings Officer 150 150 TCLRec
Social Housing Assessment & Lettings Officer
Contract / Temporary

Brent 5236390

Posted: 20th September 2023 16:28
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  • Pay Rate:

    £18.76 per hour PAYE

  • Hours per Week:

    36 Monday – Friday, normal working hours

  • This opening assignment is for 2-3 months


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What's involved with this role:

Temporary Social Housing Assessment & Lettings Officer   

Reference no: Brent 5236390   

Pay Rate:  £18.76 per hour PAYE   

36 Monday – Friday, normal working hours 

This opening assignment is for 2-3 months  


To investigate and assess all households who apply for housing under the Housing Act 1985 and Housing Act 1996 (Part VI). This includes registering new and general housing applicants; undertaking verifications, including home visits and organising medical assessments; notifying applicants of their housing assessment priority and management and administration for existing applications. The postholder will also support the management and administration of the choice-basedlettings service, including prioritisation of applicants for viewings/offers, dealing with customer enquiries and organising the advertisement of properties. 

Key Responsibilities: 


  • Make a positive contribution to the delivery of the service, this will include working flexibly and positively to achieve the objectives of the Council and, in particular, the Housing Needs Service.  
  • Assist in managing and leading staff to achieve high performance and effective operational delivery, including developing and improving staff capability.  
  • Assist in managing a customer focused service and the effective use of resources.  
  • Ensure that the Housing Needs Service’s overall vision, values and ethos are central to the requirements of the service.  
  • Support effective working relationships and act as an ambassador and senior advocate with external organisations.  
  • Keep up to date with developments in service delivery and best practice to ensure the service performs effectively and to the highest standards.  
  • Investigate and assess all applicants under the Housing Act 1985 and Housing Act 1996 (Part VI), Localism Act 2011 and Homelessness Reduction Act 2017 to assess whether housing is required. This may include interviewing applicants to determine their eligibility, making detailed enquires to other organisations to verify information, and carrying out home visits in order to confirm/evaluate housing circumstances.  
  • Prioritise all applicants in the appropriate category and banding in line with the Council’s allocation policy and other guidelines. To write and serve decision letters on all applications, explaining the reasons for their decision and advising them of their right to review. 
  • Work closely with the Housing Management Team to ensure that mutual exchanges, successions, tenancy assignments, management transfers and tenancy terminations are dealt with efficiently and in accordance with legislation and Council policy and procedures. 
  • Investigate cases of racial or sexual harassment or other forms of unacceptable behaviour in accommodation and take appropriate action. 

NB: Please feel free to apply to us direct via job[email protected] by quoting the job reference and job title exactly. 

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF 

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity. 

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items: 


  • Knowledge of core legislation such as the Housing Act 1985, the Housing Act 1996 (Part VI), Homelessness Act 2002, Localism Act 2011, Homelessness Reduction Act 2017, related rehousing issues and case law.  
  • Knowledge of supply and demand issues related to social housing in an inner London Local Authority 
  • Knowledge of legislation and best practice relating to the letting of social housing and the use of choice based lettings systems. 
  • Understanding of housing need and homelessness issues in the Borough. 



  • Experience of giving advice to customers and working with vulnerable groups.  
  • Experience of effective joint working (both internally and externally).  
  • Experience of assessing Housing Waiting List applications and applying the terms of current legislation and Council policy and procedures 


Skills & Abilities: 

  • Ability to communicate well, in writing and in person. 
  • Ability to plan and prioritise a diverse workload and meet tight deadlines in a pressurised environment.  
  • Ability to work interpret polices and apply to the work environment.  
  • Ability to work on own initiative but also as part of a team. 
  • Ability to achieve targets and methodically respond to changing demands and priorities 



Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Brent 5236390
Social Housing Assessment & Lettings Officer
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: Brent 5236390
Social Housing Assessment & Lettings Officer
Client Category: Local Authority

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