Shared Business Services Accounts Assistant/Admin

Temporary Shared Business Services Accounts Assistant/Admin

Reference no:  Surry BL TCL358432

Pay Rate: £12.04 per hour PAYE

 This opening assignment is for 7 months

Hybrid working

NB: Police Vacancy - only for candidates with a minimum of 3 years continuous UK address history. Please note that this vacancy is subject to a strict security vetting procedure.

Please note this role will include evening and weekend hours and work across Surry and Sussex.

The purpose of the role is to provide customer focussed first line support in response to Shared Business Service Centre (SBSC) enquiries within a specified desk in accordance with service level agreements.

Key responsibilities:

• Ensure the SBSC is leaner and more efficient to maximise investment on frontline services.
• Provide customer focused first line support service in response to enquiries within a specified desk to internal and external customers, ensuring enquiries are dealt with quickly and effectively.
• Provide an accessible, efficient and professional customer service at all times, contributing to the successful running of the SBSC and a positive perception of its service across the force.
• Promote the reputation of appropriate IT systems to internal customers to facilitate their understanding and use of system, promoting future use and reducing future demand on the SBSC.
• Perform accurate, timely and efficient transactional support and processing so that records are maintained and up to date.
• Provide effective resolution of enquiries, escalating cases where the knowledge database does not provide answers and ensuring involvement of colleagues across the retained HR, Finance or IT business areas as appropriate.
• Respond to enquiries within the parameters of agreed service level agreements (call volumes, call length, call resolution), to ensure targets are met.
• Maintain an understanding of force policies, procedures and strategy across all desk areas, highlighting problems with current practices where appropriate.
• Deal with all enquiries in confidence and act at all times with appropriate discretion.

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

Qualifications:

1. A level or equivalent standard education.

Skills & Experience:

1. Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
2. Extensive experience in the provision of first line customer service.
3. Understanding of force procedures relating to the Shared Business Services functions.
4. Experience of prioritising conflicting demands and responding appropriately.
5. Strong interpersonal and customer service skills with an ability to build a rapport with callers and promote the SBSC to internal and external stakeholders.
6. Experience of providing administrative services relating to the relevant Shared Business Service functions.
7. ICT Skills: Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.