Service Support Assistant – Children & Family Services

Service Support Assistant – Children & Family Services 150 150 TCLRec
Service Support Assistant - Children & Family Services
Contract / Temporary

Leicestershire TCL 0008 2A77 / 1

Posted: 13th November 2023 11:30
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  • Pay Rate:

    £11.38 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 3-4 months


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What's involved with this role:

Temporary Service Support Assistant - Children & Family Services

Reference no: Leicestershire TCL 0008 2A77 / 1

Pay Rate: £11.38 per hour PAYE

37 Monday – Friday, normal working hours

This opening assignment is for 3-4 months


Hybrid working

To provide and support efficient and effective database support, referral process and a clerical family response, including database entry tasks to a very high standard within Children and Family services. Apply safeguarding checks to day to day tasks, reading, analysing and highlighting concerns with staff, referrers and families, as directed by a team leader or manager.Undertake basic checks with referrers and families, and data quality activities to support the programmes as directed by a team leader or manager from within the service areas

Key Responsibilities:

  • Preparing invitation letters and requesting Police Checks for Child Protection Conferences. This will mean working to tight timescales as the Police require 7 working days prior to the conference to prepare the information.
  • Minuting the Child Protection Conferences. These are multi-agency meetings and can be distressing as they deal with the abuse of children. The meetings can range from 2 hours to 3.5 hours. This role will be allocated 3 meetings per week to minute and for the associated administrative tasks. These meetings are held via Microsoft Teams.
  • Preparing a Child Protection or Child in Need Plan after the meeting (this usually dictated during the meeting by the Chair of the meeting) and this needs to be approved and distributed within 5 working days of the meeting being held.
  • Typing up a record of the meeting and ensuring that the record is approved by the Chair and distributed within 15 working days of the meeting.
  • Uploading documents and adding information onto our in-house database

NB: Please feel free to apply to us direct via jo[email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:


  • Recognised Academic Qualifications e.g. 'GCSE', 'A' Levels, Vocational Quals, Professional/Further Education Quals in relevant area.
  • NVQ 2 or equivalent in literacy and numeracy.
  • Word processing (or equivalent).


Knowledge of Children and Family Services.

  • Knowledge of Ofsted inspections and the requirements for Children and Family Services.
  • Full understanding of the need to maintain confidentiality.
  • A good understanding of the importance of monitoring impact and outcomes for the families receiving services from C&FS


  • Previous clerical experience ideally in a public sector setting.
  • Experience of using a range of software packages (Microsoft Word, Excel, Powerpoint etc.)
  • Previous reception experience, telephone enquiries and correspondence.
  • Experience of filing and record systems.
  • Previous experience within Children and Family Services.

Skills & Abilities:

  • Good level of verbal and written communication skills.
  • Evidence of numeracy, literacy and statistical analysis skills.
  • Good computer skills, including MS Word, Excel and Access.
  • Presentation skills
  • Ability to prioritise own workload and work under minimum supervision, with a flexible approach


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Leicestershire TCL 0008 2A77 / 1
Service Support Assistant - Children & Family Services
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: Leicestershire TCL 0008 2A77 / 1
Service Support Assistant - Children & Family Services
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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