Service Officer x4 – Housing

Service Officer x4 – Housing 150 150 TCLRec
Service Officer x4 – Housing
CAMDEN, London
Contract / Temporary

ATR 5240644

Posted: 20th November 2023 09:05
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  • Pay Rate:

    £15.25 per hour PAYE

  • Hours per Week:

    37 Monday to Friday, 08:30-17:00

  • This opening assignment is for 2-3 months

  • CAMDEN, London,


What's involved with this role:

Temporary Service Officer x4 – Housing

Reference no: ATR 5240644

Pay rate: £15.25 per hour PAYE

Hours per week: 37 Monday to Friday, 08:30-17:00

This opening assignment is for 2-3 months

City: SOUTHWARK, London

Roles available in Maida Vale W9 and Camden NW6

A DBS disclosure is listed as a requirement for this role; however the level of disclosure has not been specified by the client

The purpose of this role is to provide a front-line housing management/enhanced housing management service to residents in sheltered accommodation. This is a site based role working from a designated scheme office.  Roles are available in Maida Vale W9 and Camden NW6. Candidates should be within reasonable commuting distance to either area.

Key responsibilities:

  • Viewings and tenancy sign ups.
  • Tenancy management.
  • Maintaining tenant records on housing management system.
  • Offering signposting and referral support to external agencies.
  • Basic benefit and income maximisation advice.
  • Weekly H & S checks – fire detection, emergency lighting etc. as required.
  • Weekly site H & S inspection.
  • Safeguarding referrals and reporting of accidents, incidents and near misses on site.
  • Tenant welfare checks and tenant meetings.
  • Liaising with external agencies to support tenancy sustainment.
  • Reporting of communal repairs and dwelling repairs if the tenant needs assistance with this.
  • Liaison with colleagues to ensure the site is maintained to a safe and acceptable standard e.g. reporting on outstanding repairs, quality of cleaning and grounds maintenance etc.


NB: Please feel free to apply to us direct via job[email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:


  • Administrative and literacy to GCSE/BTEC level or demonstrable ability to operate at this level.



  • Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  • Relevant experience of working in a partnership/multi-agency setting and multi-disciplinary team.
  • Experience of working with customers and championing their views and feedback.


Skills & Abilities:

  • Enthusiastic and energetic.
  • A passion for people
  • Ability to communicate clearly and concisely, orally and in writing with a wide range of people.
  • Problem solving and decision making skills.
  • Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).


***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: ATR 5240644
Service Officer x4 – Housing
Client Category: Other Public Sector Body

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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Job Ref: ATR 5240644
Service Officer x4 – Housing
Client Category: Other Public Sector Body

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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