Service Manager – ASC

Service Manager – ASC 150 150 TCLRec
Service Manager - ASC
Contract / Temporary

Norfolk 1004163414581923

Posted: 7th September 2023 09:33
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  • Pay Rate:

    £18.35 per hour PAYE

  • Hours per Week:

    35-37 Monday – Friday, normal working hours

  • This opening assignment is for 3-4 months


    NR5 0SN

What's involved with this role:

Temporary Service Manager - ASC 

Reference no: Norfolk 1004163414581923   

Pay Rate: £18.35 per hour PAYE   

35-37 Monday – Friday, normal working hours 

This opening assignment is for 3-4 months  


A DBS disclosure is listed as a requirement for this role; however, the level of disclosure has not been specified by the client 

To ensure the provision of high quality Reablement and assessment services that support the rights of people to live the lives they choose as far as they are able. The registered manager is directly accountable to the senior management team, working within the Council policies/procedures and to the regulatory body for domiciliary care, the Care Quality Commission. To work in partnership with key stakeholders, such as acute hospital trusts, community health providers, Clinical Commissioning Groups and commissioners, to develop the service to be responsive to operational business needs, needs of individuals using the services and meet policy requirements 

Key Responsibilities: 


  • Manage all aspects of the team to provide sound leadership ensuring staff are clear about their respective duties, responsibilities and have the support they need to carry out their roles safely. This includes the safe and effective recruitment and training of all staff  
  • To have oversight of staffing capacity and resources within Norfolk First Response through regular monitoring to ensure the timely and safe operation of the service.  
  • To be the Health and Safety lead in their area of responsibility. This will include continually review and monitor Service Risk Assessments and to take action to minimise risks presented to staff and people using Norfolk First Response services  
  • To be legally responsible for and monitor the quality and quantity of work undertaken by Norfolk First Response staff to ensure compliance with the Care Quality Commission (CQC) regulations for Domiciliary Care through continuous monitoring, auditing and development of quality improvement plans in all areas over which the manager has responsibility.  
  • To work with partners and stakeholders within the Health and Social Care system to deliver seamless integrated services to people in Norfolk.  
  • To control expenditure within the Norfolk First Response staffing budget.  
  • To line manage a team of Operational Managers. To provide effective supervision, appraisals, and regular team meetings.  
  • Investigate/resolve complaints and incidents. Identify any areas of learning and implement actions to support the continuous development of the service  
  • Work with County Management Team to ensure continued development of the service to meet changing policy and service requirements.  
  • To promote Safeguarding awareness with people that use the service and multidisciplinary colleagues. Keep updated on current Safeguarding guidance/practice and be vigilant in all activities. To understand and execute the actions to take if concerns are raised. 

NB: Please feel free to apply to us direct via job[email protected] by quoting the job reference and job title exactly. 

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF 

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity. 

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items: 



  • Level 5 Health & Social Care Diploma or equivalent Management qualification  
  • Education to A Level or equivalent 



  • Knowledge of Moving/Handling legislation and the practical application 
  • Knowledge of the CQC Regulations relating to Residential or domiciliary care 



  • Experience of supervising staff 
  • Experience of writing reports  
  • Experience of monitoring and controlling budgets 


Skills & Abilities: 

  • Excellent interpersonal and communication skills with members of the public, staff and service providers 
  • Ability to use Departmental software packages and use of Microsoft Office (including Excel, Outlook, TEAMs and Word) in a working environment  
  • Ability to maintain judgement and work effectively under pressure, using appropriate levels of tact and assertiveness  
  • Ability to plan, prioritise and manage workloads for self and team 
  • Good leadership that promotes strong team working relationships 



Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Norfolk 1004163414581923
Service Manager - ASC
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: Norfolk 1004163414581923
Service Manager - ASC
Client Category: Local Authority

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