Service Development Officer – Housing

Service Development Officer – Housing 150 150 tcl-admin
Service Development Officer – Housing
Croydon, London
Interim Position

Croydon 6832-1

Posted: 22nd February 2023 15:13
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  • Pay Rate:

    £20.57 per hour PAYE

  • Hours per Week:

    36 Monday – Friday, normal working hours

  • This opening assignment is for 6 months

  • Croydon, London,

    CR0 1EA

What's involved with this role:

Interim Service Development Officer – Housing

Reference no:  Croydon 6832-1

Pay Rate: £20.57 per hour PAYE 

This opening assignment is for 6 months

Hybrid working – minimum 2 days in the office

The purpose of the role is to provide a customer-oriented service to Council Tenants and schools ensuring value for money and performance against targets. Lead on all aspects of Social Value monitoring and related activities, which could involve report writing, liaising with contractors, residents and corporate social value leads.

Key Responsibilities:

  • Support the Service Development and Compliance Manager in delivering and developing the service.
  • Involvement and consultation with customers as required.
  • Monitoring and reporting on all FOI’s, member and councillor complaints for the District and Regeneration division, developing process to streamline exciting procedures.
  • Monitoring and reporting on all KPI’s associated with Social Value.
  • Support and assist on service improvement projects that deliver on objectives based on customer feedback, business objectives, best practice and value for money.
  • Support and assist on service reviews, lead on researching & re-working of policies & procedures and map out their implementation to ensure delivery on agreed outcomes.
  • Working with Partnering Contractor’s develop improved understanding of the customer experience by thorough examination of processes in service reviews and recommend areas for improved efficiencies.
  • Design processes within services that maximise the use of our IT systems and integrate work across the teams to avoid waste and promote joined-up working.
  • Working with the Consultation Manager and Officers, engage and consult with customers across the range of our service development work.
  • Contract mobilisation and ongoing development and delivery of term proposals and promises.
  • Assists with staff involvement, training, and consultation in relation to new ways of working, contract mobilisation and action plan delivery.
  • To be responsible for the processing of complaints received by/ referred to the Information Governance Function
  • Provide administrative support for the Information
  • Consistency in complaints handling within the District and Regeneration division
  • Be the first point of contact for and to process requests from members of the public for access to information under any of the access to information legislation such as FOI’s, councillor and members enquiries etc.


“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:


*** Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.


Skills & Experience:

  1. Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  2. Experience and understanding of policy and procedure development and implementation.
  3. Basic working knowledge of the Freedom of Information Act, 2000.
  4. Knowledge of Apex /or other housing management systems.
  5. Demonstrable experience of being creative and innovative.
  6. Substantial experience within of delivering excellent service support to multi-functional teams.
  7. Experience of the construction industry relating to residential properties.
  8. Experience of contract management and compliance.
  9. Demonstrable experience of initiating and implementing significant change within an organisation.
  10. Has the ability to plan and manage project-based work.
  11. Is outcome focused with the ability to analyse complex issues and situations, and develop practical solutions.
  12. Either experience of working in a large organisation, dealing with multiple enquiries and tasks simultaneously in a timely manner; or, the ability to demonstrate that such demands are not outside of the individual’s own personal and professional ‘comfort zone’.
  13. ICT Skills: Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Croydon 6832-1
Service Development Officer – Housing
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: Croydon 6832-1
Service Development Officer – Housing
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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