Senior User Researcher – Digital

Senior User Researcher – Digital 150 150 tcl-admin
Senior User Researcher - Digital
Leeds
Interim Position

DIGPSR 1JP00061649

Posted: 6th October 2022 12:55
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  • Pay Rate:

    Up to £600 per day pay range subject to IR35 status

  • Hours per Week:

    37

  • Anticipated 12 months

  • Leeds
What's involved with this role:

Interim Senior User Researcher – Hybrid working – DIGPSR 1JP00061649

Pay Rate: Up to £600 per day pay range subject to IR35 status

This role is currently Hybrid working – minimum 2 days per week in the office in Leeds

A Senior User Researcher with experience working closely with Service Design and Data Science teams is required. Ideally, candidates will have strong experience in government as well as experimentation and ideation user research work.

Key Accountabilities:

  • Lead on research projects, working with a wider team of Designers, Analysts and Developers to help define and deliver the best methodology to address the specific needs in producing a responsive digital service
  • Familiarise yourself with the project’s user research work to date and devise a strategy of moving the work forward
  • Plan, design and conduct user research sessions, including guerrilla testing, user testing, focus groups and workshops, persona creation and card sorting on a regular basis, testing both high-level concepts, and aspects of the service as it is designed and developed, and developing and maintaining a picture of the users
  • Collaboratively analyse the findings of user research to identify common themes and points of user contention and provide actionable recommendations to the relevant team members.
  • Apply knowledge in human factors, ethnography, and the user-centred design process to product and service design in an iterative development environment
  • Use findings of user data to work closely with designers and analysts to iterate the developing service
  • Manage business relations with usability and market research agencies to support necessary research processes
  • Support the learning and development of less experienced and trainee User Researchers within the team
  • Thrive working in an agile environment, using your own creativity, resourcefulness and initiative to maximise the quality of user research and its impact on the service development
  • Be visible within the team and be able to engage, build trust and energise a team culture that is responsive to the findings of user research.

 

Key Requirements:

  • At least 5 years of practical experience of qualitative research methodologies, in terms of design, execution and analysis
  • Demonstrable knowledge, experience in and passion for web user centred design practices
  • Proven experience of gathering user requirements for web-based services
  • Proven experience of managing, executing and analysing usability test and research sessions.
  • Proven experience of working in an agile development environment with User Experience teams, designers and developers to create new digital products and services
  • Experience of audience modelling and developing design personas
  • An in- depth understanding of the available research methodologies
  • Demonstrable experience working closely with Service Design and Data Science teams (preferably within Government).

 

Desirable Requirements:

  • Degree in HCI/Usability/Cognitive Psychology/Market Research or related field
  • Experience across web content, tools and transactional services, especially those with complex user journeys
  • Experience within a research and digital environment
  • Practical experience of quantitative research methodologies
  • An understanding of service design, visual design, front end development and agile methodologies.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

“Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, not that they would exclude candidates willing to travel/relocate, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Qualifications and experience relevant to the job role – please give full details within your CV document.
  5. BPSS required.

 

Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for

 

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

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Job Ref: DIGPSR 1JP00061649
Senior User Researcher - Digital
Client Category: Central Government Ministry

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: DIGPSR 1JP00061649
Senior User Researcher - Digital
Client Category: Central Government Ministry

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