Senior Technical Support Officer – Planning

Senior Technical Support Officer – Planning 150 150 TCLRec
Senior Technical Support Officer – Planning
MARCH, Cambridgeshire
Contract / Temporary

Fenland 5235185

Posted: 5th September 2023 09:41
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  • Pay Rate:

    Up to £14.71 per hour PAYE depending on experience

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 3 months

  • MARCH, Cambridgeshire,

    PE15 8NQ

What's involved with this role:

Temporary Senior Technical Support Officer – Planning

Reference no:  Fenland 5235185

Pay rate: Up to £14.71 per hour PAYE depending on experience

Hours per week: 37 Monday – Friday, normal working hours

This opening assignment is for 3 months

City: MARCH, Cambridgeshire

Office based role

Basic DBS required for this role

An experienced Planning Technical Support Officer is required to assist the Technical Support Manager in providing a responsive, efficient, effective and excellent customer focused technical support to Development Service and its customers and stakeholders, both internal and external. To include validation of planning applications.

Key responsibilities:

  • Operate competently the current Development Service and GIS computer systems, and Document Management system, including the input of information and the production of documentation.
  • Consultation to relevant bodies and neighbours including re-consultation or further consultation requests.
  • Plotting of applications onto GIS, identifying constraints and history on sites.
  • Create Case Files, produce standard/non-standard letters/emails, committee letters, decision notices. Process incoming and outgoing correspondence in accordance with procedures.
  • Validation and logging of Pre- application enquiries.
  • Process withdrawn and Finally Disposed Of applications.
  • Process all compliance enquiries involving the logging of complaints, history checks, and constraint checks and closing of cases.
  • Carry out all Appeal administration duties in respect of Planning and Compliance.
  • Monitor the Development Services email systems, responding to enquiries.
  • Carry out all other administrative tasks required to ensure the delivery of an excellent support service to all customers e.g. Filing, refunds, assist with consultation and surveys, download applications from the portal.


NB: Please feel free to apply to us direct via job[email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:


  • GCSE English Language and Mathematics, Grade C or equivalent qualification or work experience.
  • Level 3 NVQ (Information, Advice and Guidance) or equivalent desirable.
  • Level 2 NVQ in Customer Service, or equivalent desirable.



  • Previous experience in a Planning support role.
  • Experience of the validation of planning applications, interrogating GIS systems, interpreting plans.
  • Experience of working in a high pressured development support office environment.
  • Experience of team working.
  • Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.


Skills & Abilities:

  • Ability to work on own initiative.
  • Administrative and organisational skills – high level of keyboarding skills.
  • Good interpersonal skills.
  • Good understanding of, and track record in, the delivery of excellent customer service.
  • Good written and verbal communication skills, to include report and letter writing, and clear and effective communication methods to customers, staff, members and other stakeholders.
  • Ability to interpret and analyse written and computerised graphical information.
  • Ability to calculate areas and analyse statistics.
  • Ability to provide professional, competent information, advice and guidance.
  • A positive, ‘can do’ approach to work and problem solving.
  • A flexible approach to work.
  • Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).


***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.



Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Fenland 5235185
Senior Technical Support Officer – Planning
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: Fenland 5235185
Senior Technical Support Officer – Planning
Client Category: Local Authority

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