Senior Support Assistant  – Housing

Senior Support Assistant  – Housing 150 150 TCLRec
Senior Support Assistant  - Housing
Contract / Temporary

Gateshead P514917

Posted: 4th September 2023 13:21
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  • Pay Rate:

    £17.26 per hour PAYE

  • Hours per Week:

    35-37 Monday – Friday, normal working hours

  • This opening assignment is for 1 month


    NE8 1HH

What's involved with this role:

Temporary Senior Support Assistant - Housing 

Reference no: Gateshead P514917   

Pay Rate: £17.26 per hour PAYE 

35-37 Monday – Friday, normal working hours 

This opening assignment is for 1 month  


Senior Support Assistant to provide administrative support to ensure the effective operation of the Team 

Key Responsibilities: 


  • To provide a high level of customer service in the receipt and investigation of requests for service made to the team in reception, by telephone, by email and in writing and to record these in the customer management system for the attention of the team.  
  • To undertake clerical and administrative duties in relation to the processing of service requests and the proactive activity of the team.  
  • To respond to enquiries to the team as necessary.  
  • Monitoring and updating customer management and other information systems used by the team to ensure a high level of accuracy of information is maintained.  
  • Research, analysis of data and information systems and production of reports and statistical information as required.  
  • To word process documents and to prepare presentations. 
  • Management of a personal caseload relating to the professional work of the team to ensure customer satisfaction and compliance with Service policies and procedures.  
  • Liaising with other sections of the Council and outside agencies to ensure a co-ordinated multi-agency approach to improve conditions within local neighbourhoods.  
  • Such other responsibilities allocated which are appropriate to the grade of the post. 

NB: Please feel free to apply to us direct via job[email protected] by quoting the job reference and job title exactly. 

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF 

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items: 


  • 4 GCSE grades C or above including English and Maths or equivalent 



  • Recent experience of working in a clerical and administration capacity and associated procedures  
  • Experience of working in a clerical and administration capacity and associated procedures, working with the general public, challenging people and dealing with difficult situations 
  • Working with the general public, challenging people and dealing with difficult situations 


Skills & Abilities: 

  • Customer service skills, data inputting, record keeping and monitoring in a range of databases, applying a methodical approach to problem solving, and successful development and monitoring of administrative procedures and processes. 



Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Gateshead P514917
Senior Support Assistant  - Housing
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: Gateshead P514917
Senior Support Assistant  - Housing
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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