Senior Service Continuity Manager

Senior Service Continuity Manager 150 150 tcl-admin
Senior Service Continuity Manager
Interim Position

DIGPSR 1JP00063221

Posted: 25th November 2022 08:40
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  • Pay Rate:

    Up to £495 per day pay range subject to IR35 status

  • Hours per Week:


  • Anticipated 6 months

  • London
What's involved with this role:

Interim Senior Service Continuity Manager – Hybrid Working – DIGPSR 1JP00063221

Pay Rate: Up to £495 per day pay range subject to IR35 status 

This role is currently Hybrid Working in London, Milton Keynes or East Kilbride

 SC cleared candidates will be prioritised

The Senior Service Continuity Manager is accountable for the overall quality and execution of Service Continuity Management processes responsible for minimising downtime, cost and business impact.

Key accountabilities:

  • Overseeing Service Continuity Management processes, procedures and key artefacts such as service continuity plans.
  • Supporting Product Teams in testing continuity plans, processes and procedures to ensure that weak points are identified, teams are trained, and workarounds are identified.
  • Supporting Product Teams in first line fault diagnosis and resolution, coordinating and liaising with internal and external teams to minimise service impacting issues.
  • Working with Business Continuity teams outside of IT Service Management to ensure that IT is considered within wider business continuity planning.
  • Ensuring that key stakeholders have visibility of, and are trained in, the service continuity plans, roles and responsibilities in case of a disaster.
  • Leading forums such as disaster recovery meetings to identify gaps and improvement opportunities within existing plans.
  • Acting as a point of escalation during IT events, signposting to the correct processes and procedures and providing updates to IT Service Management leadership.


Key requirements:

  • Strong technical skills
  • Proven track record of leading Service Continuity functions ensuring the availability and performance of live services
  • Continuity Management experience
  • Availability and Capacity Management experience
  • Service Management Framework Knowledge
  • A minimum of ITIL Foundation is required for this role.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

“Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, not that they would exclude candidates willing to travel/relocate, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Qualifications and experience relevant to the job role – please give full details within your CV document.
  5. SC clearance (desirable).


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.


If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.



Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: DIGPSR 1JP00063221
Senior Service Continuity Manager
Client Category: Central Government Ministry

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

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Job Ref: DIGPSR 1JP00063221
Senior Service Continuity Manager
Client Category: Central Government Ministry

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Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

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