Senior Operational Support Assistant/Admin – Social Care

Senior Operational Support Assistant/Admin – Social Care 150 150 TCLRec
Senior Operational Support Assistant/Admin – Social Care
GATESHEAD, Tyne & Wear
Contract / Temporary

Gateshead 1004329314855427

Posted: 7th March 2024 15:29
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  • Pay Rate:

    £11.81 per hour PAYE

  • Hours per Week:

    35-37 Monday to Friday, normal working hours

  • This opening assignment is for 3 months

  • GATESHEAD, Tyne & Wear,

    NE8 1HH

What's involved with this role:

Temporary Senior Operational Support Assistant/Admin/HR – Adult Social Care  

Reference no: Gateshead 1004329314855427

Pay rate: £11.81 per hour PAYE

Hours per week: 35-37 Monday to Friday, normal working hours

This opening assignment is for 3 months  

City: GATESHEAD, Tyne & Wear

The team requires an experienced Operational Support Assistant to provide effective and efficient administrative support, which may involve written, telephone or face to face contact with the public or internal colleagues and the application of organisational procedures and systems. Specifically support given will be within recruitment and retention. To provide a high level of customer service to service users, members of the public, external organisations and internal customers via telephone, letter, email and in person to ensure an ongoing provision of a high-quality service within Adult Social Care

Key responsibilities:

  • Deliver a high level of customer service to clients, members of the public and external organisations to ensure the ongoing provision of a high-quality service.
  • Provide support within recruitment and retention.
  • Assist in the implementation, monitoring and reviewing of administrative systems and procedures, to support best practice and continuous improvement.
  • Create, implement, and maintain information systems, ensuring that financial and client data is accurate and up to date, including case management systems.
  • Attend and service various meetings including minute taking, agenda’s, arranging meetings and producing the minutes within guidelines and timescales.
  • Support to all managers within the Service as per agreed protocols.


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:


  • NVQ Level 3 in Business Administration or equivalent.



  • Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.
  • Relevant operational support experience including minute taking.
  • Experience of implementing and developing manual and computerised systems, ability to organise and prioritise workload and ensure timescales are met.


Skills & Abilities:

  • Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
  • Effective written and oral communication skills and able to demonstrate a high standard of accuracy and experience.
  • Minute taking skills required.
  • Ability to organise and prioritise your work and that of
  • the team.
  • Able to meet deadlines.


***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.



Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Gateshead 1004329314855427
Senior Operational Support Assistant/Admin – Social Care
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: Gateshead 1004329314855427
Senior Operational Support Assistant/Admin – Social Care
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

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