Senior Housing Officer – Housing Tenancy Services

Senior Housing Officer – Housing Tenancy Services 150 150 TCLRec
Senior Housing Officer - Housing Tenancy Services
Interim Position

Exeter TCL 5246256

Posted: 11th March 2024 15:27
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  • Pay Rate:

    £30.00 per hour PAYE

  • Hours per Week:

    37 Monday to Friday, normal working hours

  • This opening assignment is for 2-3 months

  • EXETER, Devon,

    EX1 1JN

What's involved with this role:

Interim Senior Housing Officer - Housing Tenancy Services

Reference no: Exeter TCL 5246256

Pay rate: £30.00 per hour PAYE

Hours per week: 37 Monday to Friday, normal working hours

This opening assignment is for 2-3 months   

City: EXETER, Devon

A Senior Housing Officer is required to ensure the effective implementation of the Council’s strategic approach to how neighbourhoods are managed including maintaining a positive relationship with tenants and other customers.   To manage, within a defined area, a comprehensive, high-performing housing management service (including tackling anti-social behaviour) to Council tenants and residents in temporary accommodation and to ensure the team understand and meet customer demand within available resources and in a way which meets the Council’s wider objectives.

Key responsibilities:

  • Supervise the team in providing the following services for customers both in council housing and in temporary accommodation: tenancy and neighbourhood management; tackling ASB; regular inspections of all properties and neighbourhoods; regularly reviewing flexible tenancies; embed an understanding of proactive and reactive resident involvement throughout the service, including consultation and participation; promote community development opportunities through internal and external stakeholders.
  • Establish a relationship with tenants, other services within the council and external agencies based on the principles of greater knowledge of customers, assets and customer demand; providing realistic services based on demand and effective control of resources; acknowledgement of the value of property assets and the need to protect them; managing different tenures (‘lifetime’, flexible, temporary etc.) according to the same principles in an integrated, fair and consistent manner; proactive management regular property inspections; ensuring tenants are empowered to run their tenancies themselves effectively.
  • Supervise the team in an effective and supportive way. Ensure the team understand “what matters” to customers and the service priorities with services delivered proportionately.
  • Carry out initial investigations and collation of information in order to respond to corporate complaints and MP enquiries.
  • Ensure that the regular collection of data is used to inform performance management and policy planning.
  • Contribute to the development and review of key policies and procedures. Ensure there are effective systems and management control in place for proactively identifying and responding to potential budget risks.
  • Deal directly with serious and persistent cases of ASB in consultation with the Housing Officer Team Lead and Housing Solicitor as appropriate.
  • Attend out of hours meetings as necessary.


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:


  • Relevant qualification or qualified by track record of relevant experience.



  • Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.
  • Comprehensive knowledge of housing and income management, and best practice.
  • Excellent up to date working knowledge of Housing Law and specifically legislation relating to anti-social behaviour, benefits and welfare reform.
  • Experience of supervising/managing a team.


Skills & Abilities:

  • Motivated with a positive and enthusiastic attitude.
  • Able to manage conflicting priorities and a varied workload.
  • Ability to work under pressure in a fast-paced reactive environment.
  • Good problem-solving skills.
  • Able to deal with challenging behaviour in a calm and empathetic manner.
  • Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).


***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.



Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Exeter TCL 5246256
Senior Housing Officer - Housing Tenancy Services
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: Exeter TCL 5246256
Senior Housing Officer - Housing Tenancy Services
Client Category: Local Authority

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