Senior Community Engagement Officer-Marketing&Communications

Senior Community Engagement Officer-Marketing&Communications 150 150 TCLRec
Senior Community Engagement Officer-Marketing&Communications
Interim Position

LFX TCL 0008 DA9A / 1

Posted: 10th May 2024 13:09
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  • Pay Rate:

    £24.03 per hour PAYE

  • Hours per Week:

    35-37 Monday – Friday, normal working hours

  • This opening assignment is for 3 months, likely to extend

  • London,

    SE1 0LL

What's involved with this role:

Interim Senior Community Engagement Officer – Marketing & Communications

Job Ref: LFX TCL 0008 DA9A / 1

Pay Rate: £24.03 per hour PAYE

Hours per week: 35-37 Monday – Friday, normal working hours   

Role Length: This opening assignment is for 3 months, likely to extend

City: London

Hybrid working - 2 days in Union Street / 2 days remote workings / 1 day per week attending fire stations to meet with borough commanders. The working location can be quite varied as will be required to attend meetings and events across your allocated boroughs when needed.

The purpose of the role is to deliver community engagement working with a wide range of stakeholders and communities affected by proposals on the future of the fire and rescue service in London.

Key Responsibilities:

  • Deliver community engagement working with community representatives, relevant partner agencies and communities affected by significant fires and other emergencies as required (contributed to an urgent assistance communications response).
  • Attend external meetings, including community meetings, and building relationships with key community stakeholders.
  • Organise facilities, preparation of representatives and production of briefing materials for a range of community engagement activities.
  • Create, hold and maintain community engagement databases and contacts, working closely with the public affairs team and in accordance with all data protection rules.
  • Conduct research and polling to understand public views about the Brigade, how messaging is being received or perceived, and how community engagement can be improved.
  • Build relationships and support senior managers, especially Borough Commanders and other area based teams, to support delivery of effective community engagement.
  • Working to support delivery of an annual programme of community engagement activity.
  • Assist and support the Community Engagement Manager to provide advise to internal audiences, when required, on stakeholder and community engagement matters.
  • Participate as a member of the communications department, contributing to the delivery and success of the departments departmental plan.
  • Build relationships and liaise with partner agencies, including other emergency services and the Mayor’s team to deliver high quality community engagement.
  • Build relationships and support senior managers, especially Borough Commanders and other area based teams, to support delivery of effective community engagement.
  • Working to support delivery of an annual programme of community engagement activity.
  • Delivering public consultation exercises for the London Fire Brigade, including design and reporting of them. This will include working closely with internal policy teams to develop meaningful questions and deliverables and ensuring communities are aware of outcomes.

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:



  1. Relevant qualifications.



  1. Minimum 3 years working within a large complex organisation serving a large and diverse community.
  2. Demonstrable experience of building and nurturing strong, consistent and purposeful community engagement relationships across a complex, multi-directorate organisation.
  3. Experience of delivering effective public consultation exercises.
  4. Experience of the production of reports and preparation of materials for decision making purposes.
  5. Experience of working with hard to reach groups.
  6. Experience of acting swiftly to engage with communities at sudden notice, in the context of both a public and emergency service.
  7. Experience of working as part of a team with minimal supervision and demonstrating initiative and flexibility in order to deal with a range of tasks and find solutions to complex problems.



  1. A strong understanding of what good community engagement looks like.
  2. An understanding of safeguarding issues.
  3. Demonstrable knowledge of the fire and rescue service.
  4. An understanding of the law relating to publicity, including the Local Government Publicity Code, Data Protection, Freedom of Information and the Government’s Code of Practice on Publicity.
  5. A knowledge of different kinds of community engagement, including developing resources and guidance for those involved in the delivery of stakeholder and community engagement.
  6. A strong awareness of inclusion, equality and diversity issues and a commitment to ensuring relevant policies are adhered to.
  7. An understanding of good health and safety practice within an office environment to ensure the health and safety of others together with an understanding of the regulations governing display screen equipment.


Skills & Abilities:

  1. Strong interpersonal and people skills in order to engage community groups, representatives and work in challenging circumstances.
  2. Good organisational skills to manage workloads and ensure key performance measures are developed and met.
  3. Numerical and analytical skills in order to monitor budgets and contracts and provide analysis of data.
  4. Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).



Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: LFX TCL 0008 DA9A / 1
Senior Community Engagement Officer-Marketing&Communications
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: LFX TCL 0008 DA9A / 1
Senior Community Engagement Officer-Marketing&Communications
Client Category: Local Authority

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