Senior Business Support Officer – Children’s Social Care

Senior Business Support Officer – Children’s Social Care 150 150 tcl-admin
Senior Business Support Officer - Children’s Social Care
Catford, London
Contract / Temporary

Lewisham 0006 659D / 1

Posted: 3rd November 2022 15:54
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  • Pay Rate:

    £16.96 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 2-3 months

  • Catford, London,

    SE6 4RU

What's involved with this role:

Temporary Senior Business Support Officer - Children’s Social Care

Reference no:  Lewisham 0006 659D / 1

Pay Rate: £16.96 per hour PAYE

Standard DBS required for this role

Office Based

Proven minute taking skills and experience are essential for this role.

The purpose of the role is to provide customer-focused, efficient and effective administrative and clerical support to the Children’s Social Care workforce, including project support where required.

The successful candidate will deliver a wide range of both routine and more complex administrative tasks in order to support the effective and efficient delivery of services within Children’s Social Care.

Key responsibilities:

  • Support, guide and mentor Business Support Officers on all aspects of the work, including providing input into the PES process as required.
  • Receive, sort and distribute incoming and outgoing post (including via electronic systems) for the division.
  • File records in an accurate and timely fashion and maintain electronic or paper filing systems using key systems such as EHM, LCS, ContrOCC.
  • Photocopy, scan and index documents to ensure information can be distributed to intended recipients.
  • Collate, print and distribute documents or materials as required by the team.
  • Organise and support the delivery of events and training courses (including booking venues or catering and arranging travel/accommodation).
  • Organise or support the organisation of staff/ statutory visits, meetings and case conferences (including preparing papers, inviting attendees, booking travel).
  • Take accurate minutes or notes at meetings, panels or other events (including more complex or sensitive situations), ensuring confidentiality is maintained at all times.
  • Support the maintenance of records and monitoring for service budgets and contract registers.
  • Manage all internal queries and information requests (only referring more complex queries to Team Managers or Team Leaders).
  • Undertake a range of ICT and mobile phone requests, including training new staff, setting up user accounts, maintaining telephone and email lists, ordering hardware, updating web information and ensure up-to-date awareness and skills to perform these tasks.
  • Perform basic troubleshooting for Microsoft Office, line-of-business systems (and manage requests to external contractors e.g. IT services) and MFDs.


“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:


  1. Good standard of general education.



  1. Good demonstrable experience of providing a high-quality and comprehensive administrative service, delivering core business processes to agreed performance standards.
  2. Good demonstrable experience of dealing with the public face to face, by telephone and via web enquiries.
  3. Experience of working within a busy team.
  4. Experience of mentoring, guiding and training other staff on a daily basis.
  5. Good demonstrable experience in handling contentious and confidential issues in an effective manner.
  6. Experience in working within a pressurised environment, prioritising and organising conflicting workloads.
  7. Experience of liaising effectively with both statutory and non-statutory agencies.
  8. Experience of working on own initiative, but identifying when it is necessary to seek advice or refer on to a senior officer any highly complex or contentious issues.



  1. Excellent understanding of the organisation, management and control of administrative, business support and customer contact processes.
  2. Working knowledge of one or more of the core services supported by the business support hub.
  3. Good working knowledge of the requirements relating to handling sensitive data and information, particularly in relation to the Data Protection Act 1998 and General Data Protection Regulations 2018.
  4. Knowledge of financial procedures and regulations Working knowledge of Health & Safety in the workplace.
  5. Good knowledge of customer service provision.



  1. Excellent ICT skills including spreadsheets, databases and word processing
  2. Confident user of core business ICT systems (including but not limited to LCS, EHM and Microsoft packages)
  3. Excellent verbal and written communication skills, with a high level of numeracy
  4. Highly developed customer care skills, including an ability to deal sensitively with a wide range of customers and maintain good relationships with internal or external partners (within the public, private and voluntary sectors)
  5. Highly developed organisational and time management skills


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
  5. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

Give yourself the best chance of success - View our CV Tip

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Lewisham 0006 659D / 1
Senior Business Support Officer - Children’s Social Care
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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Job Ref: Lewisham 0006 659D / 1
Senior Business Support Officer - Children’s Social Care
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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