Senior Application Analyst CSC-Counter Terrorism Policing

Senior Application Analyst CSC-Counter Terrorism Policing 150 150 tcl-admin
Senior Application Analyst CSC-Counter Terrorism Policing
Interim Position

MPS 0007 3F33 / 1

Posted: 17th March 2023 13:29
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  • Pay Rate:

    Up to £387.89 per day PAYE depending on experience

  • Hours per Week:

    36 Monday – Friday, normal working hours

  • This opening assignment is for 12 months

  • Birmingham
What's involved with this role:

Interim Senior Application Analyst CSC-Counter Terrorism Policing

Reference no:  MPS 0007 3F33 / 1

Pay Rate: Up to £387.89 per day PAYE depending on experience

This opening assignment is for 12 months

Office based

DV/STRAP vetting required for this role

Candidates with current SC/DV clearances will go through their vetting processes, currently this is taking up to 6 months.  If you are already in a contract that potentially is not ending for a few months and this role is of interest, do let us know, we would be happy to discuss further.

This role will report to the National Applications and Data Manager to provide Application Support at a senior level for the National Customer Services Centre (CSC). The individual will support all Applications pertaining to the CSC, including operational, business as usual and CTP project tasks.

As a senior you will be responsible for outlining and implementing an ITIL aligned Application Management strategy with the assistance of the Application Support Manager. Also, mentor Applications Support Analysts and assist in the continuous development of the Applications and Data Team.

Key Responsibilities:

  • Working within a service team monitoring components such as web servers, applications servers, log files, disk space and MS-SQL databases.
  • A point of escalation for all Application related issues within the Application Support team.
  • Working as part of a second line support function following incident management through to incident resolution. Natural problem solving with ability to apply previous experience to new problems working towards route cause analysis.
  • Ensuring the entire application estate aligns within Application Lifecycle Management.
  • Working with third party suppliers, stakeholders and departmental ICT teams to help deliver patch/release of applications while coordinating vendor support.
  • Understanding of ITIL process, incident management, change management and problem management including working to strict SLAs.
  • Maintaining middleware such as; IIS, MS-SQL Server, Active Directory, ASP and. NET, including troubleshooting, performance tuning, basic queries and resolving bottlenecks.
  • Report writing with tools such as PowerShell, JavaScript, HTML and SQL.
  • Ownership of application backup, restores and the Application Disaster Recovery (DR) process.
  • Daily support of COTS and WEB based software applications with an emphasis on the ability to problem solve. Creating knowledge base articles and up-skilling other members of the team following resolution.
  • Ability to understand business logic, technical tools and be an analytic thinker.
  • Strong customer focus – understanding the needs of the internal and external customer and keeping them in mind when taking actions or making decisions. Able to attend Senior User groups nationally on behalf of the CSC and articulate complex technical issues to both peers and non-technical staff.
  • Expectation to handle low level disciplinary issues within the Applications and Data Team and escalate to the National Application and Data Manager when required.


A career in Counter Terrorism Policing (CT Policing) is like no other. Every day offers a variety of exciting challenges and exceptional opportunities played out on a regional, national and international stage. Your skills could help protect the UK. With the ongoing terrorist threat, there has never been a more important time to be working alongside some of the best and brightest to help keep people safe. Counter Terrorism Policing is a collaboration of UK police forces working with the UK intelligence community to help protect the public and our national security by preventing, deterring and investigating terrorist activity. We do this by working in local to global partnerships, from policing teams on the beat and on the streets; supported by a national network of specialist officers and staff across the UK, to our investigators and expert advisors in every corner of the world.

Uniquely the police service, and specifically the Counter Terrorism network contributes to all four Pillars of the governments National Counter Terrorism (CONTEST) strategy. The Counter Terrorism Policing headquarters, on behalf of government and the National Police Chiefs’ Council (NPCC), ensures that the CT network has the funding, capabilities and resources it needs to deliver CONTEST effectively and to keep people safe from terrorism. It does this through the provision of corporate services, as well as national operational tasking and coordination. It houses a number of unique national CT capabilities that support the entire network, as well as overseeing delivery of CT policing across the regions to ensure that it operates in a way that is both effective and efficient. Crucially CTPHQ represents CT policing’s interest within government and with wider stakeholders, ensuring that the policing contribution to CONTEST is both understood and appreciated. Hosted by the Metropolitan Police, Counter Terrorism Policing oversees the UK’s National Counter Terrorism Policing Network.


“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:



  1. Educated to degree level or have equivalent experience in software development or support environment.


Skills & Experience:

  1. Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  2. Excellent communication with strong listening, written and verbal communication skills.
  3. Robust experience with multi-tasking and time management skills, with a practical, methodical and structured approach to work - able to work on own initiative and within a team environment.
  4. Strong analytical and problem-solving skills to provide root cause analysis of problems and viable solutions, including appropriate mitigations.
  5. Ability to read and analyse application logs to identify issues and escalate as necessary.
  6. Understanding of application design & development, including agile methodologies, application and database design, infrastructure technologies.
  7. Strong experience in writing and executing complex SQL queries and Familiarity with stored procedures, views, functions, SQL jobs for Microsoft SQL databases.
  8. Must be must be assertive, attentive and credible with staff, management and stakeholders.
  9. Excellent inter-personal skills.


Experience/Qualifications – Desirable

  1. Microsoft accreditation desirable.
  2. Enterprise Administration certification desirable.
  3. ITIL v3/4 Foundation desirable.


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. DV/STRAP vetting required for this role
  5. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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Job Ref: MPS 0007 3F33 / 1
Senior Application Analyst CSC-Counter Terrorism Policing
Client Category: Police Force

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: MPS 0007 3F33 / 1
Senior Application Analyst CSC-Counter Terrorism Policing
Client Category: Police Force

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