SEND Tribunals & Complaints Officer

SEND Tribunals & Complaints Officer 150 150 TCLRec
SEND Tribunals & Complaints Officer
Interim Position

S Tyneside 1000055214767052

Posted: 2nd April 2024 09:14
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  • Pay Rate:

    £23.55 per hour PAYE

  • Hours per Week:

    35-37 Monday – Friday, normal working hours

  • This opening assignment is for 2-3 months


    NE33 2RL

What's involved with this role:

Interim SEND Tribunals & Complaints Officer

Reference no: S Tyneside 1000055214767052

Pay Rate: £23.55 per hour PAYE

35-37 Monday to Friday, normal working hours

This opening assignment is for 2-3 months


DBS disclosure required

Represent the Local Authority at the Special Educational Needs and Disability Tribunal and defend appropriateness of the proposed service provision for an individual child/young person. Provide key leadership in case management of SEN appeal related cases to ensure that the Council discharges its responsibilities effectively in relation to statutory appeals to the Special Educational Needs and Disability Tribunal (SENDIST), which is part of her Majesty’s Courts and Tribunal Service (HMCTS).

Develop practice across the SEND Assessment and Monitoring Team to reduce the Local Authority’s exposure to risk of appeals to Tribunals, complaints, litigation and judicial review/complaints to the Local Government Ombudsman. Work directly with parents, schools, parental appointed legal representatives and other professional bodies within the statutory and legal framework related to the Special Educational Needs and Disability Tribunal process

Key Responsibilities

  • Arrange and chair pre-tribunal conferences with witnesses and perform other duties in relation to First Tier Tribunals and Appeals.
  • Prepare legal cases for tribunal, liaising with Legal Services, EHCP Coordinators and EHCP Officers, witnesses and to represent the Local Authority in a legal environment.
  • Attend court as the legal representative for Northumberland County Council and present case.
  • Ensure all documentation linked to SEN appeals is distributed appropriately and within specified time restraints.
  • Present the Local Authority’s cases at the Special Educational Needs and Disability Tribunal and defend appropriateness of the proposed service provision for an individual child/young person.
  • Coordinate allocation and attendance processes linked to mediation and resolution of all disputes relating to the SEND tribunal process.
  • Arrange and decide representation from the Assessment and Planning Team at meetings with parents, schools and other providers as appropriate, including statutory meetings, chairing as required.
  • Attend resolution meetings with parents and other professionals in an attempt to settle disputed issues without the need for formal legal redress wherever possible. This will include responsibility for negotiating changes to the EHC plans using tact and diplomacy through working with families experiencing emotional turmoil.
  • Work closely with internal and external stakeholders, including parents, legal services, schools and colleges to deliver positive outcomes for children and young people and to limit the Local Authority’s exposure to risk of appeals to Tribunals.
  • Ensure mediation and problem resolution is an active feature at an early stage in caseworkers’ engagement with families to reduce tribunal numbers.

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.


  • Professional qualification in Education, Social Care or Health or transferable professional qualification
  • Minimum degree level qualification


  • In depth knowledge and understanding of current SEN legislation and reform, statutory procedures and processes governing the provision of services for children with special educational needs.
  • Extensive knowledge and understanding of the impact of SEND on children and young people’s educational, health and social care outcomes.
  • Extensive knowledge of other related legislation, including legislation governing Adult Social Care, the Children Act and safeguarding processes
  • Knowledge of the Equality Act particularly in relation to children and young people with disabilities
  • Thorough knowledge of the services and agencies which might be involved in EHC assessments and EHC Plan delivery.


  • Minimum of 2 years’ experience of working within a Local Authority Statutory Assessment Team.
  • Extensive experience of working with parents and families
  • Extensive experience of multi agency working
  • Experience of using a computerised database to support service delivery.
  • Experience of communicating with children and their families and professionals concerning complex issues.

Skills & Abilities:

  • Excellent written communication skills including ability to draft clear and detailed tribunal responses
  • Negotiation skills: ability to manage oral and written negotiations sensitively, appropriately and successfully.
  • Ability to identify the key evidence to support the SEND appeals process.
  • The ability to meet tribunal deadlines.
  • Ability to demonstrate sensitivity and objectivity in dealing with emotive and confidential issues


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: S Tyneside 1000055214767052
SEND Tribunals & Complaints Officer
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: S Tyneside 1000055214767052
SEND Tribunals & Complaints Officer
Client Category: Local Authority

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