Revenues Officer – HR

Revenues Officer – HR 150 150 tcl-admin
Revenues Officer - HR
Interim Position

Bath RQ707367

Posted: 18th October 2022 12:06
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  • Pay Rate:

    up to £20.72 per hour PAYE depending on experience (tbc)

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 5 months


    BS31 1FS

What's involved with this role:

Revenues Officer - HR 

Job Ref: Bath RQ707367   

Pay Rate: up to £20.72 per hour PAYE depending on experience (tbc) 


Role is home-based, with occasional office days either in Bath or Keynsham. Will need to pick up IT equipment from Keynsham 

Working on day to day Council tax demand, recovery demand, phones and reviewing aged debt. Must be proficient with NEC/Northgate   

Key Responsibilities: 


  • To advise payers and their representatives on liability, exemptions and any other reductions which may be applicable. To update customer and property records accurately and regularly. 
  • To perform account housekeeping; process methods of payment; action refunds, and prepare write-offs and write-off amounts in accordance with policy. 
  • To reconcile the property rateable values with the Valuation Office, action splits and mergers and ensure the property database accurately reflects the valuation list. 
  • Issue accounts to the Bailiff, monitor progress and liaise with the Bailiff on all accounts issued to them.  Allocate Bailiff payments and advise Bailiff of directly received payments and account amendments. Maintain and provide statistics on Bailiff payments. 
  • Take appropriate action to recover from customers in arrears in accordance with the legislation and the recovery policy.  Set and monitor payment arrangements and instigate and control trace enquiries. 
  • Assist with the preparation of papers for liquidation and bankruptcy. 
  • Prepare case documents for referral to Magistrates Courts; assist Court Officers in the preparation and monitoring of cases for committal.  Attend Court to provide advice to ratepayers. 
  • To deal with enquiries by telephone, written correspondence, or face-to-face, providing advice and explanations on all aspects administration. 
  • To draft good quality, comprehensive written replies to letters from Council Tax payers and elected representatives advising of rights of appeal, where appropriate. 
  • To liaise with other services in the Finance Directorate, other Council Directorates and relevant external agencies. To attend meetings, Courts and working parties, as directed 

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria: 

  • Must have a minimum 5 GCSEs that includes Mathematics and English or its equivalent from a recognised institution 
  • Extensive knowledge of NNDR including relevant legislation and regulations as well as the experience of handling complex information 
  • Experience of administering all types of NNDR accounts 
  • Experience of working on other duties other than administering accounts 
  • Experience of dealing directly with and advising members of the public in a professional manner under all circumstances 
  • Well developed communication skills (both written and oral) 
  • Ability to co-ordinate, plan, prioritise the workload and meet set targets 

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF. 

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD. 

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application. 

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items: 

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours. 
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this. 
  3. Your availability to work either immediately, or at short notice. 
  4. Please refer to the Role Requirements section above - your CV must address the requirements listed. 


Other preferable/desirable details to include on your CV, if applicable: 

  1. Any local authority/public sector experience 
  2. Any relevant qualifications held or being studied for. 


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Bath RQ707367
Revenues Officer - HR
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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Job Ref: Bath RQ707367
Revenues Officer - HR
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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