Resource Controller – Admin

Resource Controller – Admin 150 150 TCLRec
Resource Controller - Admin
Contract / Temporary

Stoke on Trent 5233395

Posted: 4th August 2023 15:30
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  • Pay Rate:

    £10.42 per hour PAYE/ National Minimum Wage applies (tbc)

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 1-2 months


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What's involved with this role:

Temporary Resource Controller - Admin   

Reference no: Stoke on Trent 5233395   

Pay Rate: £10.42 per hour PAYE/ National Minimum Wage applies (tbc)   

37 Monday – Friday, normal working hours 

This opening assignment is for 1-2 months  


The purpose of this role is to provide excellent customer service and ensure that all jobs are processed accurately and within agreed timescales 

Key Responsibilities: 


  • Distribute accurate data to the best placed operative to meet purpose  
  • Ensure accurate information is received from operatives (including sub-contractors) regarding requirement for additional trades / materials following repairs diagnosis  
  • Ensure accurate information is received from operatives upon job completion  
  • Ensure you meet expected performance requirements for taking incoming phone calls  
  • Ensure all of the above is placed on the IT system and the IT system remains fit for purpose  
  • Ensure all operatives are aware of any ‘system or Health and Safety flags’ and relevant Asbestos Information prior to accessing a property  
  • Build ongoing relationships with team members, operatives to create a positive working environment  
  • Act as a positive role model and be approachable to other team members  
  • Take responsibility for you own personal development by identifying and addressing your own training needs  
  • Implement and support any new practices which ensure the purpose of the service is met 

NB: Please feel free to apply to us direct via job[email protected] by quoting the job reference and job title exactly. 

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF 

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity. 

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items: 



  • Excellent customer service awareness in all situations 



  • Proven administration / clerical experience 


Skills & Abilities: 

  • Good IT skills  
  • Good organisational skills and the ability to prioritise  
  • Ability to take the initiative in varying and demanding circumstances 



Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Stoke on Trent 5233395
Resource Controller - Admin
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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Job Ref: Stoke on Trent 5233395
Resource Controller - Admin
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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