Temporary Resident Safety Access Officer – Housing

Reference no:  K&C 5225065

Pay Rate: Up to £17.85 per hour PAYE depending on experience

This opening assignment is for 2 months

Hybrid working – 4 days in the office

The purpose of the role is to lead on contacting residents, completing tenancy checks and home visits to tenants of council owned properties to ensure that the Councils Health and safety obligations are met.

Key Responsibilities:

• Capture up to date information for assisting with access into properties for health and safety checks.
• Develop a working relationship with relevant teams and services in order to facilitate meaningful referrals that support our tenants.
• Ensure that council policies, performance standards and customer satisfaction requirements are met.
• Refer concerns of safeguarding to the Neighbourhood Co ordinator and to relevant support services.
• Work with support services to assist with gaining access to properties for Health and safety checks to be carried out.
• Provide general advice and support to residents whilst carrying out Home visits or refer to the relevant team when appropriate.
• Ensure that access enforcement such as Environmental Protection Act and Right of Access Injunction is acted upon swiftly to ensure the councils health and safety obligations are met.
• Attend forced entry action to execute Right of Entry warrant. Liaising with Neighbourhood Management, gas contractors, locksmith, police, social services and stakeholders.
• Provide a caring and professional customer experience at point of contact.

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

Qualifications:

1. GCSE pass in English and maths or comparable/equivalent qualifications.

Skills & Experience

1. Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
2. Previous experience of conducting housing audits from either working as a housing officer/resident liaison officer within a social housing, or within a block management/accommodation role is essential.
3. Good communication skills with the ability to communicate effectively with a range of people verbally and in writing.
4. Effective planning and organisational skills with the ability to multi-task.
5. Ability to work as part of a team as well as independently
6. Experience of working in a service area relevant to the role
7. Proven experience of working with the public and experience of providing effective customer service
8. ICT Skills: Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.