Interim Resident Liaison Manager - Housing   

Reference no: K&C 5224132   

Pay rate up to £25.01 per hour PAYE depending on experience 

Enhanced DBS disclosure required 

The post holder will lead on resident engagement to ensure effective planning and service delivery of major works to the value of £360 million over a period of seven years. Managing a team of up to four Resident Liaison Officers, and one Apprentice, the post holder will be responsible for ensuring that residents are at the heart of project delivery 

Key responsibilities: 

• Develop and coordinate communication plans; tailored to each specific project.  
• Refine and implement the resident consultation process, to ensure residents have real influence on what and how capital works are delivered.  
• Design creative and innovative engagement and consultation approaches to ensure we hear from a diverse range of residents. 
• Manage and distribute duties across the team to ensure an effective delivery of projects.  
• Lead on resident and contractor engagement; ensure that there is a consistent approach across all capital works projects and act as senior point of liaison for the delivery of capital works projects.  
• Co-ordinate and work closely with internal colleagues to ensure delivery of a joined-up approach to the capital works programmes 
• Provide advice to internal colleagues on engagement and delivery. 
• Promote and engage with Resident Associations and Compacts. 
• Ensure processes & reports are in place to support the Project Managers in the delivery of the works.  
• Develop & implement a residents / leasehold panel to review performance of projects and address lessons learnt 

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria: 

• 5 GCSE equivalent including English and Math 
• Knowledge of construction industry & site operations 
• Knowledge of Health & Safety matters 
• Knowledge of current developments in housing policy & customer service 
• Experience of working with tenants & leaseholders whose homes are undergoing capital works 
• Previous experience of resident engagement, preferably in the housing sector 
• Analytical & problem-solving skills 
• Strong verbal and written communications skills 
• Ability to work flexibly including evenings and weekends as required 

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD. 

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application. 

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF. 

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.