Resettlement Officer – Housing

Resettlement Officer – Housing 150 150 TCLRec
Resettlement Officer - Housing
Contract / Temporary

Bournemouth 5240409

Posted: 15th November 2023 13:47
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  • Pay Rate:

    £14.17 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 4-5 months


    BH2 6DY

What's involved with this role:

Temporary Resettlement Officer - Housing

Reference no: Bournemouth 5240409

Pay Rate: £14.17 per hour PAYE

37 Monday – Friday, normal working hours

This opening assignment is for 4-5 months


To proactively and assertively help clients to fulfil their housing and support plans

Key Responsibilities:

  • Provide comprehensive advice and assistance to all households in housing need to enable them to prevent homelessness either in person, on the telephone or in writing.
  • Conduct a housing needs assessment and prepare a personal housing plan (PHP) for each household and work closely with each client to secure a move to suitable alternative accommodation.
  • Prevent homelessness and resolve threats of homelessness to eligible households by giving ensuring the plans that are developed are completed on time and which minimize the risk to the Council of this action.
  • Provide excellent standards of customer service at all times.
  • Maintain confidentiality, particularly when handling sensitive personal information regarding households’ details, in accordance with the Council’s confidentiality policy and protocol, acting at all times within the highest standard of professional practice.
  • Manage a caseload of clients, working with the households to resolve their housing issues in line with actions identified in the migration strategy or other Home Office directives.
  • Lead face to face case management with households and ensuring that all evidence and housing plans and case notes are updated in the housing database in a timely manner.Attend multi-agency case conferences and meetings to represent the Housing Service. These may include Home Office,
  • Reading Refugee Service, Education Service, Children’s Service, other local authorities

NB: Please feel free to apply to us direct via jo[email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:


  • Educated to degree level (Graduate) in a Housing-related subject or equivalent and must have GCSE grade C or above (or equivalent) in Maths and English.


  • Good working knowledge of homelessness legislation including but not limited to the Housing Act 1996, the Homelessness Reduction Act 2017 and other related legislation.


  • Experience in negotiation and influencing people.
  • A minimum of two years’ experience in a front line housing service.
  • Some experience of working with households with complex needs, social, medical or mental health issues.
  • Experience of working in a fluid environment and the ability to adapt to meet current needs.
  • Experience of developing PHPs (Personalized Housing Plans).

Skills & Abilities:

  • Will possess good oral and written communication skills and will be able to communicate effectively at different levels with different client groups.
  • Ability to analyse written information and establish/revise procedures.
  • Ability to manage own workload and balance competing demands in a highly pressurised environment.
  • Ability to take control of challenging situations instructing households and/or outside organisations.


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Bournemouth 5240409
Resettlement Officer - Housing
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

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If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: Bournemouth 5240409
Resettlement Officer - Housing
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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