Repairs Co-Ordinator/ Admin – Housing

Repairs Co-Ordinator/ Admin – Housing 150 150 TCLRec
Repairs Co-Ordinator/ Admin - Housing
BRISTOL
Contract / Temporary

Bristol 5251692

Posted: 9th July 2024 16:50
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  • Pay Rate:

    £13.93 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, 08:00 - 16:30

  • This opening assignment is for 5-6 months

  • BRISTOL,

    BS4 3EZ

What's involved with this role:

Temporary Repairs Co-Ordinator/ Admin - Housing 

Reference no: Bristol 5251692

Pay rate:  £13.93 per hour PAYE

Hours per week: 37 Monday – Friday, 08:00 - 16:30

This opening assignment is for 5-6 months

City: BRISTOL

The successful candidate will be responsible for scheduling repairs and tasks to colleagues out on site including allocating repairs and ensuring tenants are kept informed of any delays or changes to their repair appointments and rearranging as necessary.

They will communicate with colleagues on site throughout the day ensuring work is completed within agreed timescales and to manage the schedule to recognise and act on issues around health and safety of resources. To update all systems immediately with accurate notes that reflect the current repair status and maintain communication with all stakeholders.

Key Responsibilities:

  • Receive and respond to customer enquiries, in line with council policies and procedures always providing excellent customer service.
  • Accurately raise reported repairs and prioritise in line with agreed timescales, ensuring policies and procedures are followed.
  • Ensure that repair requests are allocated, planned, and scheduled effectively to maximise the use of resources and completed “right first-time”.
  • Pro-actively monitor the progression of allocated jobs throughout the day and communicating with operatives, surveyors, and customers to ensure the timely completion of works.
  • Ensure operatives have acceptably completed repairs using their mobile devices and give feedback to trade managers and
  • Provide information, advice and guidance to customers, contractors & colleagues who have repairs enquiries.
  • Make outbound contact to customers as required and make enquiries on behalf of customers and arrange appointments.
  • Effectively and appropriately liaise with contractors.

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

Qualifications:

  • Qualification in GCSE Maths and English or equivalent qualification or experience that demonstrates ability within these areas.

Experience:

  • Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  • Proven experience of working in a customer service environment.

Skills & Abilities:

  • Excellent interpersonal and listening skills, and telephone manner.
  • Able to work well as part of a team by communicating effectively with colleagues and have a willingness to assist where needed.

ALD 

Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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Thank you for your interested in this job. Please use the form below to apply.

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Bristol 5251692
Repairs Co-Ordinator/ Admin - Housing
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.


Job Ref: Bristol 5251692
Repairs Co-Ordinator/ Admin - Housing
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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