Rent Recovery Support Officer – Housing Services

Rent Recovery Support Officer – Housing Services 150 150 tcl-admin
Rent Recovery Support Officer – Housing Services
WOODFORD GREEN, London
Contract / Temporary

Redbridge RQ685574

Posted: 15th November 2022 12:56
Apply Related Jobs
  • Pay Rate:

    £15.17 per hour PAYE

  • Hours per Week:

    36 Monday – Friday, normal working hours

  • This opening assignment is for 1-2 months

  • WOODFORD GREEN, London,

    IGA 0AG

What's involved with this role:

Full Job Title: Temporary Rent Recovery Support Officer – Housing Services

Reference no: Redbridge RQ685574

To maximise rent recovery from customers in Temporary Accommodation and in Council Housing in accordance with rent recovery procedures.

To contact tenants in a timely, systematic way to vigorously pursue their rent arrears and respond to any enquiries from contacts within the specified time. To carry out transactional and administrative tasks required to achieve this.

To transfer customers to the 2nd Stage Rent Recovery team, Court Officers and the Complex Case Team in accordance with rent arrears policy.

To maintain accurate and up-to-date records of action taken to recover income and arrears and to monitor and record the impact of the actions taken.

To help customers manage their arrears as they move between temporary accommodation solutions.

To work in conjunction with all other appropriate agencies to ensure maximisation of income for both residents and the organisation.

 

Specific Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

  1. Experience:
    1. Minimum of 2 years' recent housing income recovery experience in a similar role, or context and ideally within a public sector organisation
    2. Working in the public or social housing sector
    3. Working with income and rent accounts to increase income recovery
    4. Use of financial information systems, spreadsheets, databases
  2. Knowledge:
    1. Knowledge and awareness of Local Government operating processes and decision-making processes and the ability to operate in that environment.
    2. Knowledge of the Housing act 1996 Parts VI and VII (as amended by the Homelessness Act 2002) and related secondary legislation.
    3. Knowledge of the rights and obligations of landlords and occupants in the public and private sector
    4. Knowledge of Housing Benefit and regulations
    5. Knowledge of the Welfare Reform Act
    6. Knowledge of recent housing issues and government initiatives
  3. Skills & Abilities:
    1. Able to provide clear advice to customers on income maximisation issues. Good interpersonal and communication skills to relate effectively to, and command the respect, trust and confidence of officers, council members, stakeholders and the whole community
    2. Ability to negotiate within a context of high political sensitivity and conflicting interests
    3. Ability to work effectively with customers whose behaviour may be sometimes be challenging.
  4. ICT Skills: Strong IT skills including Microsoft packages or equivalent (e.g. G Suite)

 

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Please refer to the Role Requirements section above – your CV must address the requirements listed

Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for

N

Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

Give yourself the best chance of success - View our CV Tip

Submit Your Application


Thank you for your interested in this job. Please use the form below to apply.

Please note we do not accept applications without a CV.
If you do not have a CV available right now, please click the "No CV?" button above and we will email you a reminder to add your CV to, when you can.

Drop files here browse files ...
If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Redbridge RQ685574
Rent Recovery Support Officer – Housing Services
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

Email Job Reminder


If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.


Job Ref: Redbridge RQ685574
Rent Recovery Support Officer – Housing Services
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

    New Search

    Are you sure you want to delete this file?
    /