Rent Income & Financial Inclusion Officer – Housing

Rent Income & Financial Inclusion Officer – Housing 150 150 TCLRec
Rent Income & Financial Inclusion Officer - Housing
Contract / Temporary

K&C 5234581

Posted: 25th August 2023 12:07
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  • Pay Rate:

    £18.81 per hour PAYE

  • Hours per Week:

    36 Monday – Friday, normal working hours

  • This opening assignment is for 2 months


    W11 4AT

What's involved with this role:

Temporary Rent Income & Financial Inclusion Officer - Housing   

Reference no: K&C 5234581 

Pay Rate:  £18.81 per hour PAYE   

36 Monday – Friday, normal working hours 

This opening assignment is for 2 months  


To deliver an effective rent income collection and recovery service in accordance with legislation, the Council’s policies, performance standards /targets and customer satisfaction requirements 

Key Responsibilities: 


  • Creation and management of use and occupation accounts, ensuring effective transfer of payments and regular monitoring of cases   
  • To provide advice on housing and other welfare benefits to tenants and assist them in maximising income and benefit entitlement.   
  • To keep up to date with changes to legislation and in particular the impact of Welfare Reform on both tenants and the organisation.    
  • To assist vulnerable tenants through referring to internal and external support agencies, where appropriate, to ensure that tenancies can be sustained and tenant’s needs are met.    
  • To be responsible for preparing timely and accurate reports on arrears case and attend Court, prepare all relevant Court papers, and represent the Council on individual arrears and possession cases.    
  • To conduct interviews and/or undertake home visits to tenants in connection with matters relating to rent payment and the recovery of arrears.     
  • To liaise with Neighbourhood Officers to ensure the delivery of coordinated and efficient services to each resident. Including updating household records on IT systems.      
  • To attend the sign up of new tenancies and six-week new tenancy visits so that the tenant is given advice on what their responsibilities are in respect of rent payment as well as any benefit and debt management advice that they may initially need.    
  • Administration of payment methods including online, phone, payment cards and Direct Debits including creation and relevant amendments based on payment arrangements.    
  • Close liaison with the Sundry Debts Officer, ensuring former tenant arrears are identified and pursued promptly to maximise income collection before tenancy termination 

NB: Please feel free to apply to us direct via job[email protected] by quoting the job reference and job title exactly. 

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF 

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity. 

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items: 


  • Knowledge of public sector housing issues.   
  • Knowledge of rent arrears issues 



  • Customer service experience 


Skills & Abilities: 

  • Ability to draft memos / letters and reports to a good standard.   
  • Ability to communicate and negotiate effectively with residents, colleagues and workers in other agencies.  
  • Ability to keep accurate records.  
  • Ability to work with minimum supervision, show initiative and make decisions 



Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: K&C 5234581
Rent Income & Financial Inclusion Officer - Housing
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: K&C 5234581
Rent Income & Financial Inclusion Officer - Housing
Client Category: Local Authority

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