Registration Officer

Registration Officer 150 150 tcl-admin
Registration Officer
Contract / Temporary

Redbridge RQ845300

Posted: 15th March 2023 17:53
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  • Pay Rate:

    £16.81 per hour PAYE

  • Hours per Week:

    36 Monday – Friday, normal working hours

  • This opening assignment is for 2 weeks


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What's involved with this role:

Temporary Registration Officer   

Reference no: Redbridge RQ845300 

Pay rate £16.81 per hour PAYE   

This opening assignment is for 2 weeks 

You will play a key role within busy Social and Supported Housing Team and help respond to the increased volume of requests for assistance we are currently receiving. You will undertake covid-19 compliant home visits in applicants homes in line with revised procedure. You will confirm property information and to carry out processes for medical assessment. To apply disqualification or demotions to applications, verify applicants housing and change of circumstances applications. You will be the first port of call for resolving applicants enquiries 

Key responsibilities: 


  • To undertake administrative processes and procedures for initial validation of cases on the Housing Register. To request information to assess and band cases on the Housing Register on application.  
  • To ensure the verification procedures for the Housing Register are complied with at all times and SEARCH Moves tasks are completed in target times carrying out interviews and home visits as necessary.  
  • To review Housing Register applications, identifying cases where medical factors are stated determining the award or to prepare cases for submission to the Team Leader or for referral to the Council’s Medical Adviser. To notify applicants, General Practitioners etc on the outcome of the medical assessment and to update all computer/paper systems.  
  • To review applications for cases citing welfare/hardship issues, obtaining additional information if required referring to the Team Leader Social and Supported Housing for assessment as necessary. To review applications citing disrepair issues referring to the Private Sector Housing team and upon feedback determine if a banding award is necessary making amendments to the case and updating records advising the applicant of the outcome.  
  • To consider cases where demotion to a lower band or the application of discretion may apply confirming an award. To refer complex cases to the Team Leader Social and Supported Housing for advice or decision as appropriate.  
  • To carry out initial checks on cases which are auto banded or disqualified or where reviews are requested, updating systems referring complex cases to the Team Leader for decision. To carry out straight forward reviews where not the original officer making the decision.  
  • To load or to check adverts to be advertised on a daily basis. To extend an advert period or to shortlist households for accommodation in accordance with the Elmbridge SEARCH Moves policy adhering to locally agreed procedures with main providers on shortlisting including suitability and risk. To monitor shortlists until properties are let. To apply bypass reasons in accordance with policy notifying the Team Leader of any complex or contentious issues.  
  • To notify the Team Leader if any households is bypassed by providers without good cause and to invoke the appeal against bypassing under direction. If the appeal is refused to update clients records and liaise with the Senior.  
  • To complete nominations to housing providers including for social housing providing support plans or other documentation as required particularly for complex cases with support needs / Risks. To liaise with relevant Support workers as part of this process to enhance prospects of rehousing solutions.  
  • To receive requests from main housing providers for information as requested and to maintain liaison with PA housing regarding their management of shortlists for independent living property 

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria: 

  • GCSE or equivalent 
  • Experience of working in a frontline team in a social housing setting involving the assessment of housing need 
  • Experience of being able to influence and negotiate successfully 
  • Excellent communication skills and able to write reports / letters 
  • Must be able to remain calm when under pressure and deal effectively with those who present with unpredictable behaviour or complex needs face to face or telephone 

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD. 

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application. 

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF. 

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity. 

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items: 

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours. 
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this. 
  3. Your availability to work either immediately, or at short notice. 
  4. Please refer to the Role Requirements section above - your CV must address the requirements listed. 


Other preferable/desirable details to include on your CV, if applicable: 

  1. Any local authority/public sector experience 
  2. Any relevant qualifications held or being studied for. 


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Redbridge RQ845300
Registration Officer
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: Redbridge RQ845300
Registration Officer
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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